Patient Advocate
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PRM Management Company LLC
Grand Rapids, MI, US
Summary
The Patient Advocate serves as the primary contact for prospective patients, guiding them through education, qualification, and the admissions process. They are responsible for managing inbound and outbound communications while maintaining accurate documentation in CRM and EHR systems.
Job Description
Description
Call Center Patient Advocate (Patient Intake & Admissions)
Department: Patient Access / Admissions Reports to: Call Center Manager / Director of Operations
Location: Remote
Looking for Candidates with a home office based on West Michigan (Grand Rapids or Lakeshore) area.
Status: Full-Time
Role Overview
Our Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients. This role blends high-touch patient advocacy with a consultative admissions approach, guiding patients through education, qualification, and scheduling with the goal of converting qualified inquiries into completed consultations and admissions.
The ideal candidate is empathetic, confident, patient-focused, and motivated by helping patients take the next step in their care journey.
Key Responsibilities
Patient Advocacy & Experience
- Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
- Actively listen to patient concerns and provide clear, supportive guidance.
- Ensure every patient interaction reflects PRM’s standards of excellence and care.
Admissions & Conversion
- Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
- Qualify patients based on clinical appropriateness and readiness for consultation.
- Address hesitations and objections using a patient-centered, educational approach.
Documentation & Systems
- Accurately document and navigate all patient interactions in CRM/EHR systems.
- Track lead status, outcomes, and follow-up activity.
- Always Maintain compliance with HIPAA and PRM policies.
Requirements
Required Qualifications
- 2+ years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service.
- Strong verbal communication and active listening skills.
- Ability to guide conversations toward next steps while maintaining a patient-first mindset.
- Proficiency with CRM, EHR, and softphone systems.
- High attention to detail and strong organizational skills.
- Self-motivated, ability to work remotely.
Preferred Qualifications
- Experience in specialty healthcare, medical intake, or patient coordination.
- Background in women’s health, pain management, or specialty clinics.
- Familiarity with medical terminology.
- Experience in goal-oriented or performance-driven environments.
Key Competencies
- Empathy and professionalism
- Patient-centered communication
- Confidence guiding decision-making
- Persistence and follow-through
- Accountability and teamwork
Persistent pelvic pain impacts 15% of women and 10% of men throughout their lifetime. This disease process has been misdiagnosed, undertreated, ignored, and silenced. There is a better way to provide the quality of life that our patients deserve. The better way is here.
We believe that the millions of women and men who suffer from pelvic pain should have access to care that provides relief. We don’t believe “a glass of wine will fix it” or that “it’s all in your head”. We will never abandon you – and from leadership to the front office to every pelvic pain specialist you meet, so much of our team has been in your shoes and believes the pelvic pain patient deserves better. This belief is what unifies us all at Pelvic Rehabilitation Medicine.
Since 2017, PRM has provided an innovative solution to a health crisis that affects 15% of women and 10% of men. Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms.
We offer a proprietary, simple, office-based procedure to treat the symptoms of chronic pelvic pain. The PRM Protocol™ consists of a series of pelvic nerve and muscle treatments to directly target inflammation in the pelvis and nerve pain. Depending on the condition causing your pelvic pain, other modalities may be needed in addition to our treatment.
Founded
2017
Company size
51-200 employees
Industry
Medical Practices
Org type
Privately Held
Headquarters
New York, 10017
Persistent pelvic pain impacts 15% of women and 10% of men throughout their lifetime. This disease process has been misdiagnosed, undertreated, ignored, and silenced. There is a better way to provide the quality of life that our patients deserve. The better way is here.
We believe that the millions of women and men who suffer from pelvic pain should have access to care that provides relief. We don’t believe “a glass of wine will fix it” or that “it’s all in your head”. We will never abandon you – and from leadership to the front office to every pelvic pain specialist you meet, so much of our team has been in your shoes and believes the pelvic pain patient deserves better. This belief is what unifies us all at Pelvic Rehabilitation Medicine.
Since 2017, PRM has provided an innovative solution to a health crisis that affects 15% of women and 10% of men. Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms.
We offer a proprietary, simple, office-based procedure to treat the symptoms of chronic pelvic pain. The PRM Protocol™ consists of a series of pelvic nerve and muscle treatments to directly target inflammation in the pelvis and nerve pain. Depending on the condition causing your pelvic pain, other modalities may be needed in addition to our treatment.
Founded
2017
Company size
51-200 employees
Industry
Medical Practices
Org type
Privately Held
Headquarters
New York, 10017
