Patient Advocate
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Memorial Hospital - Chattanooga
Chattanooga, TN, US
Summary
The Patient Advocate manages the surgery and cardiac waiting areas by checking in patients, orienting visitors, and facilitating communication between staff and families. They also provide administrative support by documenting patient information and coordinating escorts for pre and post-operative procedures.
Job Description
Where You’ll Work
CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.
Job Summary and Responsibilities
As our Patient Care Assistant, you’ll help our patients feel safer and more comfortable by assisting with their basic daily life activities. Every day, you will directly support patients with tasks such as personal hygiene, mobility, and feeding, while also assisting nursing staff with vital sign monitoring and preparing patient rooms.Your success in this role comes from your genuine desire to help patients feel better, whether that means giving them fresh bed linens or checking their vitals. You're diligent about your tasks, observant of patients’ conditions improving or declining, and accept coaching well.
- Checks patients and families in upon arrival.
- Orients patients, families and visitors to Surgery Waiting and Cardiac Short Stay waiting areas.
- Receives calls from procedural staff to escort patients and visitors to pre and post-op areas when requested.
- Receives calls from procedural staff regarding patient updates and communicates all information with patients designated visitors in the waiting area.
- Receives calls from physicians regarding post-op consultations.
- Records detailed documentation on patient and visitor information and all calls received with procedural updates.
Job Requirements
Required
- High School Graduate or GED, upon hire
