Patient Admission Representative

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for a variety of functions during the admission process of the revenue cycle. The incumbent completes patient interviews in order to accurately identify patients, and collect demographics and insurance information. The incumbent may collect patient responsibility payments. The position routinely works with clinicians and physicians. This position is not responsible for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures.
• Registers patients according to state and federal regulations, including assuring accurate admission class.
• Completes basic compliance counseling with patients during registration, including discussion of HIPAA regulations and important messages from Medicare and Medicare coverage, including Part D.
• Assists patients with questions about financial arrangements, billing and other financial policies, or refers patient to appropriate assistance.
• Identifies and collects patient financial responsibility, when appropriate.
• Completes reports and work queues, as assigned.
• Completes bedside registrations, as needed.
• Schedules, registers, and arrives appointments for various ancillary services.
• Corrects and edits registration errors to ensure proper billing.
• Collaborates with clinicians and other departments to provide an exceptional patient experience.

Knowledge / Skills / Abilities

• Demonstrated ability to prioritize and manage a large workload in stressful situations.

• Demonstrated critical thinking, human relations, and verbal and written communication skills.

• Ability to quickly navigate through various hospital software applications.

• Strong customer service skills.

• Ability to discuss financial and insurance issues with patients and request payment, when appropriate.

Qualifications

Required

• Associate's degree in a health care related field, or the equivalency.

Qualifications (Preferred)

Preferred

• Bilingual language (Spanish) skills.
• Demonstrated knowledge of medical terminology.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position may require continuous standing or being stationary, walking or moving, and moderate lifting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. Depending on the work location, employees may walk or move a distance of 10,000-15,000 steps during shifts to visit different units throughout the facility one to two days per week.

Physical Requirements

Listening, Speaking