Patient Accounts Receivable Representative

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address: Livingston NJ with the ability to work remote

Department: Finance

Work Schedule: Weekday – Weekday (8:00am – 4:30pm)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities 
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

How You Will Make an Impact:  The Patient Accounts Receivable Representative plays a vital role in ensuring the financial health and stability of CCRM Fertility by tracking and collecting payments. This role is pivotal in maintaining the financial health of CCRM Fertility by minimizing outstanding receivables and maximizing revenue efficiency. The Accounts Receivable Representative efforts contribute to the stability and growth of CCRM Fertility while fostering positive relationships with vendors and patients through professional and efficient payment interactions.

What You Will Do: The Patient Accounts Receivable Representative is responsible for managing the organization's patient accounts receivable processes, ensuring timely and accurate collection of payments from insurance providers. They handle billing inquiries, track outstanding balances, and work with clients to resolve payment discrepancies, and foster positive relationships with customers. This position reports to the RCM Supervisor.

• Support inter-company patients with questions regarding insurance matters, current account status, and billing questions.
• Make a record of all patient interactions and/or account task updates to ensure all staff can follow up appropriately.
• Ensure patients statement balances are current, process/post insurance payments received.
• Coordinate billing for procedures covered by insurance (per business office policy).
• Complete appeals and send necessary documentation to facilitate payment when insurance providers provide wrong reimbursement, low reimbursement, and/or incorrect insurance denials.
• Other specific duties as assigned.

What You Bring:

• High School Diploma or GED required. 
• 1+ year in insurance reconciliation and working with insurance providers
• Previous experience in reproductive medicine or Women’s health is preferred.
• Prior experience with calling insurances and EIVF preferred.
• Ability to work weekends, evenings, and holidays, on a rotating basis.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.