Patient Account Representative
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Acadia
Covington, LA, US
Summary
The Patient Account Representative manages insurance accounts receivable, follows up on outstanding claims, and resolves payment issues. They are also responsible for reviewing and resubmitting denied claims while maintaining productivity standards.
Job Description
Patient Account Representative
We are seeking a detail-oriented Patient Account Representative to join our Business Office team. This role is responsible for managing insurance accounts receivable, following up on outstanding claims, resolving claim issues, and ensuring timely reimbursement from third-party payors. This position is on-site at our hospital in Covington, Louisiana.
Responsibilities
- Follow up on outstanding insurance claims and resolve payment issues.
- Review, correct, and resubmit denied or rejected claims.
- Utilize claims clearinghouse systems to manage claim submissions and edits.
- Review and interpret Explanation of Benefits (EOBs) to ensure claims are processed and paid correctly.
- Complete account adjustments with supporting documentation.
- Maintain productivity standards of 30-40 accounts worked per day.
- Collaborate with Financial Counselors and Business Office leadership regarding reimbursement and eligibility concerns.
Qualifications
- High school diploma or equivalent required.
- Minimum of 3 years of hospital admissions, billing, collections, or accounts receivable experience required.
- Ability to read, understand, and analyze Explanation of Benefits (EOBs) and identify claim payment discrepancies.
- Strong attention to detail and problem-solving skills.
- Psychiatric or behavioral health experience preferred.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.
Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.
Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team-oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.
As a leading provider of behavioral healthcare services in the United States and Puerto Rico, Acadia Healthcare operates 253 treatment facilities across 39 states. Our network of treatment facilities offers multiple levels of care for various behavioral health and substance use disorders. At Acadia, our primary goal is to meet patients where they’re at in their treatment process. We do this by providing a multitude of levels of care, including detoxification, residential treatment for addiction, residential treatment for dual diagnosis, acute psychiatric inpatient hospitalization, medication-assisted treatment (MAT) services, and an array of outpatient programming options, ranging from partial hospitalization programs (PHPs) and intensive outpatient programs (IOPs) to traditional outpatient services. Our network of treatment facilities creates greater access to care, reduces the stigma associated with mental illness and addiction, and offers those in our communities a safe environment in which to receive the treatment they need.
Founded
2005
Company size
10,001+ employees
Industry
Mental Health Care
Org type
Public Company
Headquarters
Franklin, Tennessee
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.
Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.
Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team-oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.
As a leading provider of behavioral healthcare services in the United States and Puerto Rico, Acadia Healthcare operates 253 treatment facilities across 39 states. Our network of treatment facilities offers multiple levels of care for various behavioral health and substance use disorders. At Acadia, our primary goal is to meet patients where they’re at in their treatment process. We do this by providing a multitude of levels of care, including detoxification, residential treatment for addiction, residential treatment for dual diagnosis, acute psychiatric inpatient hospitalization, medication-assisted treatment (MAT) services, and an array of outpatient programming options, ranging from partial hospitalization programs (PHPs) and intensive outpatient programs (IOPs) to traditional outpatient services. Our network of treatment facilities creates greater access to care, reduces the stigma associated with mental illness and addiction, and offers those in our communities a safe environment in which to receive the treatment they need.
Founded
2005
Company size
10,001+ employees
Industry
Mental Health Care
Org type
Public Company
Headquarters
Franklin, Tennessee
