Patient Access Team Lead
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CHI Health Immanuel
Omaha, NE, US
Summary
Provides operational leadership and workflow coordination for hospital-based patient access areas including registration and admitting. Acts as a subject-matter expert to resolve complex registration and insurance issues while supporting staff to ensure a positive patient experience.
Job Description
Where You’ll Work
CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.
Job Summary and Responsibilities
Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.
Job Requirements
Required
- High School Graduate General Studies, upon hire or
- High School GED General Studies, upon hire and
- Associates Other, upon hire and
- 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
- Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
- Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire
Preferred
- Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
- Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire
