Patient Access Specialist- Hospital

Patient Access Specialist (PAS)
Schedule: Monday–Friday, 7:30 AM–4:00 PM

Education Requirements

• High School Diploma or equivalent required

Experience Requirements

• Minimum 6 months of experience in a medical office setting with high-volume direct patient contact
• OR
• 1 year of experience in a high-volume direct public contact roleto provide exceptional patient support and administrative coordination in a fast-paced oncology clinic environment.

The PAS is responsible for gathering and recording patient information, confirming insurance coverage, verifying authorizations, scheduling appointments, and serving as a liaison between patients, providers, and insurance companies.

Key Responsibilities

• Gather and accurately record required patient information
• Verify insurance coverage and determine patient financial responsibilities
• Confirm required authorizations and referral requirements
• Schedule physician office visits, cancer treatment appointments, and ancillary services
• Coordinate complex and high-volume patient appointments and procedures
• Serve as a resource for physicians, nursing staff, patients, referring offices, and insurance companies
• Answer approximately 20% of incoming clinic calls to schedule, transfer, or triage patients appropriately
• Explain detailed procedures and address patient questions within scope
• Coordinate appointments with medicine and surgery clinics
• Manage reschedules and waitlists as needed
• Prepare and distribute new patient packets via mail, fax, or email
• Direct patients to appropriate healthcare providers for additional care needs
• Accurately enter patient information into the electronic medical record (EMR)

Skills & Qualifications

• Strong customer service and communication skills
• Ability to multitask in a high-volume healthcare environment
• Experience with scheduling and patient coordination preferred
• Strong attention to detail and data accuracy
• Comfortable handling sensitive patient information confidentially
• Proficiency with EMR systems and standard office software preferred

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