Patient Access Representative (PD, Variable, AHCL)

Job Requirements:

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Job Summary

Adventist Health Clearlake is seeking a Patient Access Representative for a per-diem role with 8-hour variable shifts. We are looking for a qualified and dedicated individual who can work onsite at our Clearlake, CA location.

• Exempt: No
• Performs a variety of specialized clerical duties relating to the pre-admission and admission of patients. Compiles necessary demographic and financial data for various hospital departments and functions. This position is represented by RCHEA. 

Standards of Behavior

Line of Responsibility and Authority

• Patient Registration Associate---Clinic Manager

Professionalism and Self-Development

Education and Qualifications

• EDUCATION AND EXPERIENCE: Experience as a registration clerk or related position preferred
• EDUCATION AND EXPERIENCE: High school diploma or GED
• QUALIFICATIONS: Able to file alphabetically
• QUALIFICATIONS: Able to organize and maintain good follow-up
• QUALIFICATIONS: Able to reach decisions, take appropriate action and follow through within scope of responsibility
• QUALIFICATIONS: Able to work independently with minimal supervision
• QUALIFICATIONS: Average computer skills
• QUALIFICATIONS: Average written and verbal communication skills
• QUALIFICATIONS: Knowledge of insurance and billing procedures preferred
• QUALIFICATIONS: Knowledge of medical terminology desired
• QUALIFICATIONS: Working knowledge of basic office and clerical skills

Physical Requirements/Work Environment/Use of Senses and Communications Skills

• ACCOMMODATIONS: The physical demands and work environment characteristics described here are representative of those an employee typically encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the key responsibilities and essential functions
• CONFIDENTIALITY: Employee must conform with all HIPAA and other confidentiality regulations as required by the job, department, or hospital
• EQUIPMENT USED: General office equipment, including computer, printer, calculator, copy machine and other office equipment
• PHYSICAL REQUIREMENTS (a): This job requires frequent bending, squatting, kneeling, climbing, reaching above shoulders, sitting, walking inclines and declines, standing, talking, hearing, and performing repetitive hand motions. Vision requirements include close vision and the ability to adjust focus. The employee will occasionally lift boxes and/or supplies weighing up to 25 pounds. The employee must demonstrate lifting a 25-pound box from the floor.
• POTENTIAL EXPOSURE TO BLOOD & BODY FLUIDS: Category 3 for potential exposure to blood/body fluids. (Does not require the performance of procedures or other tasks in the work routine that involve exposure to blood, body fluids or tissues, and the assisting in cases of emergency medical care or first aid is not a requirement of employment. Tasks that involve handling of implements or utensils, use of the public or shared bathroom facilities, telephones, and personal contacts such as handshaking, are all considered Category 3 tasks.)

Job Roles

Patient Access Representative (AHCL)

• Adheres to department policies, procedures, objectives, quality assurance, safety, environmental and infection control standards.
• Always include copies of insurance cards, appropriate funds and runsposts HDX. Answers all telephone inquiries in a timely, courteous and professional manner. Collects deposits andor co-pay from patient at time of service.
• Compiles and analyzes pre-admission data.
• Confirms insurance on all Workers Compensation claims.
• Consistently performs special projectsassignments in a careful and thorough manner and in accordance with identified goals and instructions from the department supervisor or department director.
• Documents in patients notes any financial information needed by the Patient Accounting Office.
• Greets patients in appropriate manner and requests them to sign in.
• Interprets and verifies insurance coverage to include Medicare, Medi-Cal, CMSP and commercial insurance programs.
• Interviews patient or hisher representative and obtains complete and accurate personal, demographic and financial information necessary for hospital admission and registration.
• Maintains and meets expectations on time for all competencies, license, certifications and education requirements as outlined by local administration, Adventist Health (AH), The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and all other regulatory agencies.
• Obtains proper signatures on Conditions of Admission, Patient Rights Acknowledgment, Medicare Screening Form, etc., as appropriate.
• Obtains signature of patients or responsible party on required forms.
• Obtains verbal permission when necessary and notes on forms with two witnesses. Secures appropriate documentation.
• Verifies completed registrations through AETS program.
• Willingly performs other duties and innovations as assigned.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.