Patient Access Representative - ECU Peds General Peds Clinic

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Minimum Requirements

High School or equivalent (GED) or higher is required.

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.

Basic computer skills

Pay Range

$16.00 - $22.86

Other Information

One year of experience in a healthcare front-office, patient access, scheduling, call-center, or customer-service setting preferred; an equivalent combination of education and experience will be considered.

Basic computer proficiency, including electronic health record (EHR) and Microsoft Office applications.

Knowledge, Skills & Abilities

• Strong customer service orientation and professional telephone communication.
• Accuracy and attention to detail when entering demographic, insurance, and scheduling information.
• Ability to manage high call volume and competing priorities in a fast-paced environment.
• Working knowledge of scheduling and registration workflows and payer requirements.
• Discretion in handling confidential patient information.

Physical Requirements & Work Environment

Work Environment

• This position is designated as 100% onsite and is performed primarily in an office and/or clinical setting.
• Employees regularly interact with patients, families, healthcare providers, and other staff members in person and by telephone.

Physical Demands

• Frequent use of a computer, keyboard, mouse, telephone, headset, and other standard office equipment.
• Prolonged periods of sitting while performing job duties.
• Occasional standing and walking throughout the workday.
• Occasional lifting, carrying, or moving of items weighing up to 15 pounds.

Communication Requirements

• Ability to effectively communicate with patients, families, providers, and team members in person, by telephone, and through electronic communication methods.
• Ability to exchange accurate information in a professional and timely manner.

Visual Requirements

• Ability to view and read computer screens, electronic devices, documents, forms, reports, and other written materials required to perform job responsibilities.

Auditory Requirements

• Ability to hear and understand conversations in person, by telephone, and through virtual communication platforms.

Equipment Operation

• Computer and related software applications
• Telephone and headset systems
• Copier, printer, scanner, and other standard office equipment
• Electronic badge/access control systems

Preferred Qualifications

• Experience with Epic Cadence scheduling and registration.
• Knowledge of insurance verification and medical terminology.
• Bilingual English/Spanish. 

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.