Partner Broadcast Support Intern

THI is in a period of growth across partnerships and has increased the number of daily 
broadcasts. However, the number of hours required to support these broadcasts has surpassed 
our team’s ability to provide adequate support for all broadcasts.

The intern will serve as a dedicated operational resource supporting the partner MSMS 
broadcast, partner courses in Canvas and iClicker, and technical support efforts.

Scope of Work

Distance Learning

• Serve as a broadcast manager of Zoom-based In-Class Sessions to students in classrooms & at home
• Communicate with THI’s University Partners’ staff on a daily basis about Zoom sessions
• Start & troubleshoot Zoom broadcasts
• Aggregate student questions on Chat and notify Instructor when appropriate

Educational Technology

• Provide support for instructional activities that use technology
• Manage alignment between multiple courses across multiple universities
• Provide faculty and student training on all digital platforms, such as Canvas LMS, ExamSoft, etc. 
• Assist faculty with preparation and application of technology used to support teaching & learning / the curricular materials
• Help solve faculty and student educational technology & IT issues, including working with the Ponce-based IT department to resolve account setup, emails, etc. 
• Support the creation of weekly reports and analytics on student performance to provide early alerts for potential at-risk students
• Edit video and audio files to support instruction

University Partner Support

• Help partner university technology teams and registrar offices with setup of all technology-related requirements for the MSMS program
• Support new partner university technology implementation projects