Part-Time Universal Service Representative, Teller Kays
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University of Illinois Community Credit Union
Normal, IL, US
Summary
The Universal Service Representative provides financial guidance and solutions to members while maintaining cash drawer integrity. They are responsible for building member loyalty and ensuring compliance with credit union policies and security procedures.
Job Description
Job Details: Job Location: Kays - Normal, IL, Salary Range: $17.19 - $17.19Hourly, The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members.
Our USRs will:
Build member loyalty.
Provide in person and digital solutions for peers and members.
Build and maintain product knowledge, so they may assist members with financial needs.
Focus on compliance and security.
Essential Functions & Responsibilities:
Consistently provide outstanding service focusing on member service and member loyalty skills.
Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.
Balances cash drawer and maintain integrity of inventory.
Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.
Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.
Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.
Shift:
Monday - Friday 10:30am - 3:00pm
Rotating Saturdays 8:30am - 12:15pm
** Travel to Champaign-Urbana required for initial training
Salary and Benefits:
Starting salary is $17.19 per hour.
Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
401K eligibility, including company match program.
Generous paid time off benefits.
UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
UICCU has been named a Best Place to Work for the past 10 years!
Qualifications: Experience
Up to six months of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
Requirements
Cash handling experience along with proven customer service
Problem solving skills
Team player
Flexibility with schedule
At U of I Community Credit Union, we believe a great career is about more than a paycheck—it's about making a difference.
For nine consecutive years, we've been recognized as a Best Place to Work, and that's no accident. We've built a culture where people feel valued, supported, challenged, and empowered to grow. Whether you're helping members achieve financial success, collaborating with teammates, or giving back to our communities, every role contributes to something bigger.
Our mission to #DoMoreGood guides everything we do. It means showing up for our members with exceptional service, supporting one another as a team, and creating a workplace where people can build meaningful, long-term careers.
When you join UICCU, you'll find:
- A collaborative, people-first culture
- Opportunities for professional growth and development
- Competitive pay and comprehensive benefits
- A commitment to work-life balance and employee well-being
- A team that's passionate about making a positive impact in the communities we serve
We're always looking for talented, driven people who want to make a difference alongside a team that truly cares.
If you're looking for more than a job, you're in the right place. Join us and Do More Good.
Founded
1932
Company size
51-200 employees
Industry
Banking
Org type
Nonprofit
Headquarters
Champaign, IL
At U of I Community Credit Union, we believe a great career is about more than a paycheck—it's about making a difference.
For nine consecutive years, we've been recognized as a Best Place to Work, and that's no accident. We've built a culture where people feel valued, supported, challenged, and empowered to grow. Whether you're helping members achieve financial success, collaborating with teammates, or giving back to our communities, every role contributes to something bigger.
Our mission to #DoMoreGood guides everything we do. It means showing up for our members with exceptional service, supporting one another as a team, and creating a workplace where people can build meaningful, long-term careers.
When you join UICCU, you'll find:
- A collaborative, people-first culture
- Opportunities for professional growth and development
- Competitive pay and comprehensive benefits
- A commitment to work-life balance and employee well-being
- A team that's passionate about making a positive impact in the communities we serve
We're always looking for talented, driven people who want to make a difference alongside a team that truly cares.
If you're looking for more than a job, you're in the right place. Join us and Do More Good.
Founded
1932
Company size
51-200 employees
Industry
Banking
Org type
Nonprofit
Headquarters
Champaign, IL
