Part-Time Retail Services Representative
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Marion Center Bank
PA
Summary
The representative supports retail banking services by processing internet banking, ATM, and debit card applications while ensuring accurate account maintenance. They also provide direct customer service, monitor for fraudulent activity, and assist with internal training on banking products.
Job Description
Description
General Responsibilities
Responsible for performing a variety of duties to support the retail services function (ie: internet, telephone, debit card, etc); coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties
- Performs a variety of duties to support the retail services function:
- Processes Internet banking and ATM/Debit Card/Business Debit Card applications; ensures proper account maintenance, balancing, G/L entries, status changes, and address changes; researches disputes and card problems.
- Assists with all aspects of ATM, Debit Card, Business Debit Card, Internet banking (including bill pay and mobile banking features), Remote Deposit Capture, Reloadable Cards, Voice Banking and ACH accounts.
- Assists with monitoring suspicious activity and transactions relating to Fraud and ACH systems.
- Assists with mailings and maintenance of cards.
- Provides direct customer service to customers with retail services, voice banking, internet banking issues, and other customer inquiries.
- Provides processing of FEDLINE transactions, including input, sending, and recordkeeping. Back up to AM FEDLINE reports and processing.
- Processes returns and notification of changes.
- Provides customer service for Remote Deposit Capture users.
- Assists in the coordination of all META card activities.
- Assists with training all Bank staff on retail services, debit cards, reloadable cards, etc.
- Responds to customer inquiries and provides necessary information, or forwards calls to the proper individual or Bank department.
- Receives and directs incoming telephone calls; provides direct customer service; assists customers with reconciling bank statements.
- Processes telephone transfers between designated accounts per customer requests.
- Performs various maintenance duties for accounts and services.
- Utilizes full range of Bank products and services to effectively maximize the Bank’s relationship with customers; informs caller of products and services; refers customers to appropriate personnel.
- Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
- Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
- Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
- Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
- Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
Ancillary Duties
- Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
2nd level, Corporate Headquarters
1271 Indian Springs Rd.
Indiana, PA 15701
Equipment/Machines
- Telephone
- PC/Computer keyboard
- Printer
- Fax machine
- Copy machine
- Calculator
- ATM
Requirements
Basic Qualifications
Education/Training: A high school diploma or equivalent with an emphasis in Business curriculum.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient computer skills; working knowledge of retail services operations and regulations; visual and auditory skills.
Experience: A minimum of two (1) years’ related experience normally required
Marion Center National Bank opened its doors during the summer of 1905. These one hundred plus years have seen many landmark events. When President Roosevelt ordered all banks to close on March 4, 1933 for the “Bank Holiday,” MCNB pulled its door blind down half way and continued to operate. This earned the local bank the reputation of “the bank that did not close during the depression.” Following this tough economic time for the United States, Marion Center National Bank continued to prosper and change.
Structurally, the Marion Center office changed twenty-five years later when the “caged in” teller areas were removed and a single drive-up lane was installed. The drive-up was a first for any Indiana County bank. Later, in 1979 the multiple drive-up banking lanes were installed. Expansion and reorganization often follow change. The opening of a second office of Marion Center National Bank and the inception of the Community Bankers Corporation evidences this. The Clymer office was opened for business on December 6, 1984 and the holding company was formed May 1, 1986.
November 8, 2012, an opportunity to expand our branch footprint presented itself and we opened our eighth branch in Hastings, PA. This branch was opened in a temporary "store front" location on Beaver Street and operated for 20 months while a permanent location was being built also on Beaver Street. A grand opening was held June 28, 2014 to welcome our new building to the community. The addition of this office now allows Marion Center Bank to provide services to the Indiana, Armstrong, Jefferson and Cambria Counties.
*Marion Center Bank is an Equal Opportunity Employer
Founded
1905
Company size
51-200 employees
Industry
Banking
Org type
Public Company
Headquarters
Indiana
Marion Center National Bank opened its doors during the summer of 1905. These one hundred plus years have seen many landmark events. When President Roosevelt ordered all banks to close on March 4, 1933 for the “Bank Holiday,” MCNB pulled its door blind down half way and continued to operate. This earned the local bank the reputation of “the bank that did not close during the depression.” Following this tough economic time for the United States, Marion Center National Bank continued to prosper and change.
Structurally, the Marion Center office changed twenty-five years later when the “caged in” teller areas were removed and a single drive-up lane was installed. The drive-up was a first for any Indiana County bank. Later, in 1979 the multiple drive-up banking lanes were installed. Expansion and reorganization often follow change. The opening of a second office of Marion Center National Bank and the inception of the Community Bankers Corporation evidences this. The Clymer office was opened for business on December 6, 1984 and the holding company was formed May 1, 1986.
November 8, 2012, an opportunity to expand our branch footprint presented itself and we opened our eighth branch in Hastings, PA. This branch was opened in a temporary "store front" location on Beaver Street and operated for 20 months while a permanent location was being built also on Beaver Street. A grand opening was held June 28, 2014 to welcome our new building to the community. The addition of this office now allows Marion Center Bank to provide services to the Indiana, Armstrong, Jefferson and Cambria Counties.
*Marion Center Bank is an Equal Opportunity Employer
Founded
1905
Company size
51-200 employees
Industry
Banking
Org type
Public Company
Headquarters
Indiana
