Part-Time Office Assistant / Personal Care Aide

Location: Norfolk, Virginia
Schedule: Approximately 25 hours per week, including a full eight-hour shift every Friday
Department: Administration
Employment Type: Part-time, non-exempt

Position Summary

Open Arms Personal Care  is seeking a dependable, organized, and compassionate Office Assistant to support the daily operations of our Norfolk office. This position performs administrative, staffing, payroll, quality assurance, and general office duties. The selected candidate must also be willing and qualified to assist as a Personal Care Aide when needed due to staffing shortages.

The ideal candidate is detail-oriented, comfortable managing several priorities, and able to communicate professionally with clients, families, employees, healthcare professionals, and community partners.

Essential Responsibilities

• Support daily office operations and help maintain an efficient, professional work environment.
• Assist with staffing and scheduling to help ensure client cases are covered according to each Plan of Care.
• Prepare and review time sheets to ensure hours are accurate and submitted on time for payroll.
• Process invoices, purchase orders, and other accounting-related documents.
• Assist with Medicaid billing preparation and processing.
• Review employee and client records for accuracy, completeness, and compliance with applicable requirements.
• Maintain confidential personnel files, client records, payroll documents, and general office files.
• Assist with new-hire orientation and ensure on boarding paperwork is completed accurately and promptly.
• Prepare correspondence, forms, reports, spreadsheets, presentations, and other business documents.
• Coordinate meetings and training sessions, including notices, invitations, materials, and meeting notes.
• Assist with internal audits and policy and procedure reviews.
• Communicate with employees regarding job responsibilities, client concerns, and workplace expectations.
• Provide Personal Care Aide services in client homes when necessary to address staffing needs.
• Perform other duties as assigned.

Required Qualifications

• Associate degree or an equivalent combination of relevant education and experience.
• Ability to obtain and maintain Personal Care Aide certification.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to use email, internet-based systems, phones, fax equipment, and standard office technology.
• Strong written and verbal communication skills.
• Strong organizational, project-management, and customer-service skills.
• Ability to handle confidential information with discretion.
• Ability to work independently and collaboratively as part of a team.
• Ability to manage changing priorities, meet deadlines, and follow company policies and regulatory requirements.

Preferred Qualifications

• Previous healthcare, home care, or direct patient-care experience.
• Five years of direct patient-care experience is a plus.
• Payroll, accounting, or administrative support experience.
• Medicaid billing experience.
• Knowledge of HIPAA requirements.
• Quality assurance or compliance experience, including reviewing documents for accuracy and completeness.