Part-time Item Processor

Merchants Bank, Winona, has an opening for a part-time Item Processor (generally 15-20 hours/week).  Starting times are 3pm Monday through Friday. Ending time will be between 6:30 – 7:30pm based on employee rotation.

Duties include verifying and balancing daily bank transactions and reports, completing all types of electronic file processing, working with cash letters, completing adjustment notices, and numerous nightly reports and duties.

Must have a high degree of accuracy and attention to detail, ability to multi-task and focus in a fast paced environment, and excellent customer service skills.

Merchants Bank offers competitive wages and benefits for our part-time employees including vision insurance, 401(k) retirement plan; bonus plan; paid time off; and a variety of voluntary supplemental insurance options.

Please click on Apply Now or apply in person at Merchants Bank, Winona (102 E 3^rd Street). Questions can be emailed to [email protected]. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Job Summary:

This job follows a well-established system of viewing images and balancing checks, deposits, internal debits, credits, etc.  Also, this position will include the responsibility of completing the automated capturing and sorting of data from all paper documents as well as the storage of them.

Requires the use of good judgment, speed, accuracy while updating account numbers and Tran codes, and initiative in performing job responsibilities.  Speed and accuracy are critical while performing Item Processing duties. 

Regular and dependable attendance is an essential function of the job.  *NOTE: end time is not determined until ALL work is done- can be up to 8pm or later.

Level I Job Responsibilities:

• Operate P.C. and use job specific programs to balance all the daily incoming work and update all missing information on all types of scanned images of items.
• Responsible for image quality.
• Research and adjust any balancing errors; create an adjustment notice to explain the offage to the customer or internal department using clear and precise verbiage. Notify tellers of necessary adjustments pertaining to them.
• Ability to multitask between programs and processes work efficiently
• Responsible for processing daily incoming deposit files for Merchant Capture, Fastenal and Mobile deposits.  Includes the balancing and making any adjustments notices or edits accordingly.
• Prep, scan and store of all paper item documents
• Perform outgoing cash electronic cash letter duties as assigned
• Trained to perform the daily electronic cash letters processing that includes in depth knowledge of the electronic cash letter process with a high level of attention to detail with minimal or no supervision
• Send email of balancing totals to the core banking application
• This individual will be responsible for completing all critical end-of-night duties associated with Branch Capture and the daily processes of Item Processing
• Follow predetermined nightly check list to perform additional end of day processes for Item Processing.
• Extracts of all the captured daily transactions from the Item Processing system and perform balancing process with ability to follow explicit instructions with a high level of detail with no supervision.
• Employees are expected to complete compliance and product knowledge assignments in a timely manner
• Regular and dependable attendance is an essential function of the job

• Employee may be asked to perform other duties as required by business needs.

Level II Job Responsibilities:

• Be proficient in and conduct all Level I duties with at least one year of experience.
• Complete various end-of-night duties as needed, but fully understand the end-of-day workflow and be able to perform all steps at any given time independently.
• Ability to make quick, effective, sound decisions as needed with no supervision to keep the workflow moving or address any system issues timely
• Employee may learn miscellaneous duties connected with the Item Processing Department, such as return items, foreign/Canadian items, folder/inserter machine operations, and any other tasks as assigned
• Assist tellers with any scanning or scanner issues
• As issues arise you may need to work with vendors or internal co-workers as needed to report, address, and resolve any system issues.
• Assist as needed for special projects, including documentation of procedures

Teamwork/Customer Service:

• Employees will be expected to contribute to a positive working environment through words and actions
• Employee will be expected to be able to work either part of a team or independently based on day-to-day needs
• Employee will be expected to take responsibility to insure internal and external customers receive outstanding service.

Physical Working Conditions:

Inside working environment; no environmental hazards.  Temperature comfortable/cool.  The noise level can be above average at times, compared to Bank’s normal level in other departments. Requires sitting at a P.C. or desk approximately 80% of the time.  Will require repetitive motion when operating P.C.   May require lifting approximately 20 pounds (trays of scanned work or mail). 

Experience and Skill Requirements:

• High School Degree
• Requires good eye/finger dexterity. 
• Efficient and effective problem solving/decision making
• Considers alternative course of action and selects the best one; tackles the problem or issues directly and makes decisions in a timely manner
• Ability to multitask and focus when working under pressure in a fast-paced environment.
• Requires good math aptitude
• This position requires a well-organized individual with the ability to follow explicit instructions
• Has a high degree of accuracy and efficiency when performing assigned tasks
• Strong telephone skills with the ability to communicate clearly and effectively
• The individual for this position needs to be dependable and flexible.
• Basic knowledge of Microsoft Excel and Word