Part-Time Customer Service Representative-Knoxville, TN Onsite
Boost your chances before you apply.
Edfinancial Services LLC
Knoxville, TN, US
Summary
The representative will handle inbound and outbound calls while providing accurate information about products and services. They are responsible for resolving customer issues quickly while maintaining federal and company compliance standards.
Job Description
Description
Location: Knoxville, TN
Job Type: Part Time
Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!
Start Date: October 12, 2026
Work Schedule: 9:00AM-2:00PM Monday – Friday
About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
What You’ll Do: As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You’ll Love Working Here at Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
- Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
- Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
- Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
- Community: Company -sponsored clubs, fitness, reward programs, and community involvement
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
What We’re Looking For:
- Professional appearance and positive attitude
- Strong communication and listening skills
- Ability to deliver clear and accurate information to solve problems efficiently
- Basic computer proficiency
- Ability to collaborate with teammates and leaders who want to see you succeed
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
At Edfinancial Services, we're more than a workplace—we're a family united by purpose, driven by innovation, and committed to always doing the right thing.
Who We Are
We're a dynamic, multi-service company supporting over 1 million student loan borrowers, partnering with 200+ colleges and universities to improve student success, and helping hospital patients navigate healthcare costs through our Medfinancial division. Our teams serve banks, non-profit entities, the Federal Government, and educational institutions with exceptional, customer-driven solutions.
Our Culture
Fast-paced. Forward-thinking. Family-oriented. We're a company in motion, characterized by what our CEO calls "pep in our step." Here, you'll find caring, compassionate, energetic people who support each other inside and outside the office. We celebrate with BBQs, participate in company fitness programs, and give back through fundraising for United Way, Big Brothers Big Sisters, Boys & Girls Club, and causes close to our employees' hearts.
What We Offer
Growth opportunities abound—both professionally and personally. Comprehensive benefits include medical, dental, vision, 401k, educational assistance, dependent scholarships, wellness programs (EdLife), and sports teams (EdSports). We host company picnics, trunk-or-treats, wellness fairs, and employee appreciation events that bring our Edfamily together.
Our Values
Innovation. Excellence. Integrity. We're committed to diversity, equity, and inclusion, providing equal opportunity regardless of race, gender, religion, age, disability, veteran status, sexual orientation, or gender identity. Everyone plays an important role at Edfinancial.
Join Us
If you're looking for a career where relationships matter, culture thrives, and doing the right thing isn't just a motto—it's our mission—welcome to the Edfamily.
Edfinancial Services is an Equal Opportunity and Affirmative Action Employer.
Founded
1995
Company size
1,001-5,000 employees
Industry
Higher Education
Org type
Privately Held
Headquarters
Knoxville, TN
At Edfinancial Services, we're more than a workplace—we're a family united by purpose, driven by innovation, and committed to always doing the right thing.
Who We Are
We're a dynamic, multi-service company supporting over 1 million student loan borrowers, partnering with 200+ colleges and universities to improve student success, and helping hospital patients navigate healthcare costs through our Medfinancial division. Our teams serve banks, non-profit entities, the Federal Government, and educational institutions with exceptional, customer-driven solutions.
Our Culture
Fast-paced. Forward-thinking. Family-oriented. We're a company in motion, characterized by what our CEO calls "pep in our step." Here, you'll find caring, compassionate, energetic people who support each other inside and outside the office. We celebrate with BBQs, participate in company fitness programs, and give back through fundraising for United Way, Big Brothers Big Sisters, Boys & Girls Club, and causes close to our employees' hearts.
What We Offer
Growth opportunities abound—both professionally and personally. Comprehensive benefits include medical, dental, vision, 401k, educational assistance, dependent scholarships, wellness programs (EdLife), and sports teams (EdSports). We host company picnics, trunk-or-treats, wellness fairs, and employee appreciation events that bring our Edfamily together.
Our Values
Innovation. Excellence. Integrity. We're committed to diversity, equity, and inclusion, providing equal opportunity regardless of race, gender, religion, age, disability, veteran status, sexual orientation, or gender identity. Everyone plays an important role at Edfinancial.
Join Us
If you're looking for a career where relationships matter, culture thrives, and doing the right thing isn't just a motto—it's our mission—welcome to the Edfamily.
Edfinancial Services is an Equal Opportunity and Affirmative Action Employer.
Founded
1995
Company size
1,001-5,000 employees
Industry
Higher Education
Org type
Privately Held
Headquarters
Knoxville, TN
