Part-Time Customer Service Representative
Boost your chances before you apply.
Metropolitan Knoxville Airport Authority
Alcoa, TN, US
Summary
The representative will assist passengers with transportation needs, answer inquiries regarding airport services, and support event logistics. They are also responsible for maintaining the cleanliness of equipment and staffing the information booth.
Job Description
🌟 We're Hiring! Customer Service Representative (Part-Time)
🏢 Metropolitan Knoxville Airport Authority
📍 McGhee Tyson Airport | Alcoa, TN • Fully On‑Site
✈️ Looking for a fun, people‑focused job at the airport? Come join our team! We’re hiring a Customer Service Rep to help passengers, answer questions, support events, and help keep things running smoothly in the terminal! If you love helping people and enjoy working in a fast‑paced environment, this may be the perfect role for you!
🎯 What You’ll Do
🦽 Assist passengers with wheelchair and cart transportation
🧼 Keep wheelchairs/carts clean & sanitized
💬 Answer passenger questions on airport services, security, baggage & more
📞 Respond to calls on the customer service/LEP line
🎉 Support PR with events and logistics
ℹ️ Staff the information booth & maintain tourism materials
🛠️ Perform additional duties as assigned
🕐 Schedule (Hiring for THIS Shift) | 🏢 On‑site • averages 24–28 hrs/week
📅 Weekend Schedule:
- Fri: 1pm–8pm
- Sat: 1pm–8pm
- Sun: 1pm–8pm
- Mon: 11am–6pm
💵 Pay
$15/hour | ⚠️ Part‑time (no benefits)
⭐ Ideal Candidate
We’re looking for a friendly, energetic customer service representative to help passengers, support events, and keep our airport welcome to all. You'd be great if you enjoy helping people, can walk/stand frequently, and don't mind some physical activity (pushing up to 100lbs/lifting to 50lbs). Customer service experience is a plus!
🎓 Ready to jump‑start your journey with us?
To qualify, you’ll need a high school diploma or equivalent, be 18 or older, and bring along up to one year of customer service experience—plus a great attitude and eagerness to grow!
🗓️ How to Apply
📅 Best Consideration Deadline: Sunday, August 30, 2026
Position open until filled.
👉 Apply online (preferred)
📬 Or mail your resume to:
P.O. Box 15600
Knoxville, TN 37901
ATTN: HR
📌 For applicants submitting a resume, a signed MKAA application will be required prior to interviewing.
🚫 No phone calls or emails, please.
- Applicants must be currently authorized to work in the United States on a long‑term basis.
- MKAA conducts random employee drug screenings.
- MKAA is an Equal Employment Opportunity Employer.✈️
The Metropolitan Knoxville Airport Authority is responsible for the operations of McGhee Tyson Airport in Knoxville, Tenn. McGhee Tyson has five major airlines serving more than 20 non-stop destinations With more than 120 arrivals and departures each day and more than 4,000 seats available, McGhee Tyson Airport is one of the most convenient and accessible regional airports in the nation.
Founded
1978
Company size
51-200 employees
Industry
Airlines and Aviation
Org type
Nonprofit
Headquarters
Alcoa, Tennessee
The Metropolitan Knoxville Airport Authority is responsible for the operations of McGhee Tyson Airport in Knoxville, Tenn. McGhee Tyson has five major airlines serving more than 20 non-stop destinations With more than 120 arrivals and departures each day and more than 4,000 seats available, McGhee Tyson Airport is one of the most convenient and accessible regional airports in the nation.
Founded
1978
Company size
51-200 employees
Industry
Airlines and Aviation
Org type
Nonprofit
Headquarters
Alcoa, Tennessee
