Part Time Customer Service Representative
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First Nebraska Bank
Emerson, NE, US
Summary
The representative will process routine financial transactions, manage cash drawers, and provide ongoing account support to bank clients. They are also responsible for cross-selling banking products and assisting customers with digital banking tools and inquiries.
Job Description
Summary:
This position is located in Emerson, NE and is not a remote position. This is a part-time position working 20 hours a week. This position is expected to provide outstanding customer service to bank clients. This position requires exceptional attention to detail while performing multiple duties at one time and providing the highest standard of customer service. Primary responsibilities include handling routine financial transactions and ongoing account support.
Responsibilities:
- Process transactions: deposits & withdrawals, cash checks, account transfers, money orders, and cashier checks accurately and according to established guidelines.
- Apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.
- Maintain cash drawer within cash limits, and ensure cash is secure at all times. Proof daily work at teller station to ensure accuracy.
- Assist with daily branch balancing, including night deposits, ATMs, ITMs, Cash Recyclers, as applicable.
- Displays an expertise in all FNB products and services and can effectively cross-sell banking products.
- Assist with customer inquiries and direct to proper personnel, if needed.
- Provide customer service for FNB debit cards, online banking and mobile banking.
- Identify large transactions as defined by regulations and follow proper procedures regarding currency transaction reports.
- Educate customers on the use of interactive teller machines and provides technical support while utilizing the video banking technology.
- Follow security and audit procedures to eliminate exposure to fraud.
- Answer bank telephones and direct calls to appropriate staff.
- Treat all transactions with complete confidentiality.
- Additional related duties may be assigned as appropriate for the branch.
- Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.
Knowledge and Skills:
- Excellent verbal, listening, written communication, customer service skills.
- Excellent telephone and interpersonal skills
- Demonstrates a high degree of accuracy and attention to detail skills.
- Proficient computer literacy with knowledge of windows-based computer software.
- Bilingual – desired.
Qualifications
- High school diploma or GED
- Cash handling experience preferred
- Ability to work in a fast-paced environment
First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.
First Nebraska Bank is a full-service community bank with 11 locations in central and eastern Nebraska. Our history in Nebraska banking can be traced all the way back to 1885. We are proud that our commitment to the success of our customers and the economic growth of the communities we serve has remained strong for more than a century. We believe that our growth and success have been a direct result of this hometown commitment.
When you visit a First Nebraska Bank location, you will see this commitment in our people. Most of us, from our owners to our tellers, from our branch Presidents to our loan officers, have lived in your community all of their lives. We are not just your bankers, we're your friends and neighbors.
You'll see us at the softball game, at the parade, at parent-teacher conferences. If you need a local bank that understands the unique needs of your family, your business, and your Nebraska community, and a bank that makes decisions locally and not at some far-away headquarters, we think you'll find that First Nebraska Bank is your Community Bank.
With locations in Arcadia, Bennet, Brainard, Columbus, Decatur, Elkhorn, Emerson, Nebraska City, Stanton, Valley, Weeping Water, and a Loan Production office in Norfolk, we hope you will stop in soon to visit about how we can best serve you.
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Valley, NE
First Nebraska Bank is a full-service community bank with 11 locations in central and eastern Nebraska. Our history in Nebraska banking can be traced all the way back to 1885. We are proud that our commitment to the success of our customers and the economic growth of the communities we serve has remained strong for more than a century. We believe that our growth and success have been a direct result of this hometown commitment.
When you visit a First Nebraska Bank location, you will see this commitment in our people. Most of us, from our owners to our tellers, from our branch Presidents to our loan officers, have lived in your community all of their lives. We are not just your bankers, we're your friends and neighbors.
You'll see us at the softball game, at the parade, at parent-teacher conferences. If you need a local bank that understands the unique needs of your family, your business, and your Nebraska community, and a bank that makes decisions locally and not at some far-away headquarters, we think you'll find that First Nebraska Bank is your Community Bank.
With locations in Arcadia, Bennet, Brainard, Columbus, Decatur, Elkhorn, Emerson, Nebraska City, Stanton, Valley, Weeping Water, and a Loan Production office in Norfolk, we hope you will stop in soon to visit about how we can best serve you.
Company size
51-200 employees
Industry
Banking
Org type
Privately Held
Headquarters
Valley, NE
