Part-Time Customer Service Rep - College Bookstore

The Customer Service Representative (CSR) will represent the bookstore and college through courteous and professional interactions with students, staff, and the community.  The position is customer facing, and is a physical job that requires standing for long periods of time, bending, twisting, and lifting up to 50lb boxes of clay and textbooks.  The CSR will greet customers, approach and offer help as needed, and may work multiple areas within the store.  CSRs will stock and recover the sales floor when not assisting customers.  A supervisor is available for assistance if needed.  The bookstore management team will assign and review work.  This position averages 10 hours a week.

Typical tasks include, but are not limited to, the following:

Provide efficient, courteous service at the register and customer service desk, as well as on the sales floor; recommend products to customers through cross-selling; respond to in-person questions in a timely and friendly manner, connecting the customer with additional resources as needed; communicate customer needs and situations to the appropriate departments and/or managers for further investigation; troubleshoot work related problems by sharing new ideas with other team members and supervisors; operate a cash register and count down a personal till at the end of the shift; make outbound calls when customer ordered materials are in stock; answer in-bound calls to assist customers with meeting their bookstore needs; assist with merchandising and orderliness of displays; clean, organize, receive, remove, and price merchandise as directed; use a practical understanding of desktop computers to help navigate customers through the bookstore website; perform other duties as requested.

Qualifications

Required Qualifications:  Maintain regular and predictable attendance; must be a high school graduate or in possession of equivalent certification.  Ability to stand for long periods of time, bending, twisting, and lifting up to 50lbs.

Preferred Qualifications: Switch effectively between multiple work tasks, with a focus on customer satisfaction; break from task to greet and check on customers; exhibit a preference for in-person interactions; display active listening and verbal communication skills; and work independently with the ability to prioritize tasks and keep busy during slow periods. 

Please attach a resume to the application to speed up the interview process.

The complete application file should include cover letter, resume, unofficial college transcripts (undergraduate and graduate), and 3 professional references which can be uploaded to the online application.  Candidate selected will be subject to appropriate background checks before hire.

About LCCC: 

Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor’s and master’s degree programs. 

Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County’s high school graduates earn college credits through LCCC’s high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future. 

LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC’s students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.