Part-time Customer Care Associate (Evenings)
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Sona Pharmacy
Asheville, NC, US
Summary
The Customer Care Associate will provide exceptional service by assisting patients with prescription pickups and managing cash register transactions. They are also responsible for maintaining a clean workstation, managing inventory, and ensuring patient information is kept confidential.
Job Description
Description
We Are Looking For
A part-time Customer Care Associate at our Sona Pharmacy + Clinic who is as thoughtful and gracious as they are upbeat, positive, and outgoing!
Hours:
Roughly 5 PM - 8 PM, Monday - Friday, or open to discussing similar availability
Responsibilities
The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions.
- Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
- Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
- Ensure the register balances after cash, check, and credit transactions
- Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
- Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
- Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
- Assist with online shopping orders and prepare for shipment
To thrive in this role...
You are someone who has four key emotional skills that can't be taught:
- Optimism
- Curiosity to Learn
- Drive to Improve
- Empathy
We believe that these qualities are innate, while technical skills can be taught.
Requirements
What will you need to succeed?
- Willingness to go above and beyond
- Exceptional customer service skills
- Cashier's experience in a community pharmacy preferred
- Attention to detail and ability to work in a fast-paced environment
- Excellent communication skills
- Understanding of over-the-counter products and pharmacy operations
We're on a mission to improve healthcare. Will you join us? At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.
Could you be that "someone"? Our mission can only happen when we hire the right people.
We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.
We're on a mission to improve healthcare. At Sona, our patients are more than medications. They’re people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.
When we hire people to join our team, we ask one question: do you have what it takes to be that "someone'?
We can only accomplish our mission when we hire the right people. The right people for the Sona team have key emotional skills that can’t be taught:
Optimism: working in a pharmacy can be challenging so the ability to see the positives is necessary
Curiosity: how can we do things better for patients and for our team? We look for people who naturally want to answer that question every day
Drive: a natural desire to do even the most basic task as well as it can be done
Empathy: the ability to understand where patients’ perspective and the desire to help them accomplish their needs
Introspection: insight on how you’re feeling, both outside of and at work, help you and your team take care of patients to the best of our abilities
We believe that these qualities are innate, while technical skills can be taught.
Founded
2005
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Asheville, NC
We're on a mission to improve healthcare. At Sona, our patients are more than medications. They’re people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.
When we hire people to join our team, we ask one question: do you have what it takes to be that "someone'?
We can only accomplish our mission when we hire the right people. The right people for the Sona team have key emotional skills that can’t be taught:
Optimism: working in a pharmacy can be challenging so the ability to see the positives is necessary
Curiosity: how can we do things better for patients and for our team? We look for people who naturally want to answer that question every day
Drive: a natural desire to do even the most basic task as well as it can be done
Empathy: the ability to understand where patients’ perspective and the desire to help them accomplish their needs
Introspection: insight on how you’re feeling, both outside of and at work, help you and your team take care of patients to the best of our abilities
We believe that these qualities are innate, while technical skills can be taught.
Founded
2005
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Asheville, NC
