Part-Time Client Care Specialist for FYZICAL Sanibel

FYZICAL Therapy &
Balance Centers – Sanibel is proud to have served our community for over 25 years, and we are committed to providing each
person who walks in our door with an exceptional experience that promotes
healing and recovery in a safe, compassionate environment. Like many other businesses in Sanibel, we are in the process of building
back better & stronger, and cultivating a team of professionals who thrive
on teamwork and integrity is crucial to our continued success.  

FYZICAL Sanibel is hiring a Client Care
Specialist to join our dedicated team. Our Client Care Specialist is
often the first point of contact, tasked with coordinating patient care and
providing a seamless experience for new and existing clientele. This role
requires exceptional customer service skills in combination with physician
liaison and administrative duties, and we will provide training for the right
candidate.  We’re an employee-centric
business offering on-the-job training, and a diverse and highly inclusive
working environment.

If you’re looking for more than just
your next job, please apply today for immediate consideration.

Primary Responsibilities Include:

• Greet patients, visitors, and vendors upon arrival at
  clinic
• Collect new patient intake information and track
  referrals
• Manage patient scheduling, enter appointment dates
  and times into computerized scheduler
• Phone, text, or email appointment reminders
• Answer phone, respond to voicemail & email
  inquiries, or direct to appropriate party
• Coordinate evaluations, appointment reminders, and
  cancelations
• Record when appointments have been filled or canceled
• Upon patient cancelation, inform scheduled therapist
  reason for cancelation and advise if patient has rescheduled
• Verify insurance, track covered/non-covered visits,
  take payments, and ensure that any pre-authorizations are done promptly
• Communicate with Office Manager regarding
  appointments and scheduling issues
• Send paperwork to insurance carriers for coordination
  of benefits
• Ensure daily notes and billing codes are completed by
  each therapist daily and sent to billing company
• Order equipment and office/medical supplies as needed
  or directed
• Use social media platforms to market the clinic
• Willingness to assist therapist with set-up,
  clean-up, laundry, and light cleaning in the absence of an aide
• Other duties as assigned

Successful Candidates Must Have:

• High school diploma or GED certificate
• Valid driver’s license and reliable transportation
• Exceptional communication skills
• Proficiency in Microsoft Office products
• Ability to handle multiple tasks at once
• Ability to work efficiently & effectively in an
  autonomous environment
• Must be self-motivated with a willingness to learn and
  help coworkers when necessary
• Positive and empathetic attitude, willingness to help
  patients in pain
• Team player who can work in harmony with others

What We Offer:

• Toll Reimbursement
• Room for Advancement & Growth
• Possibility for full-time hours in the near future
• Continuing Education Allowance if applicable
• Mentorship Program
• Opportunities for professional development and
  leadership
• Valuable on-the-job training

FYZICAL Therapy
& Balance Centers are a nationwide group of over 600 independently
owned physical therapy clinics, with a focus on orthopedic and vestibular
rehabilitation. Our people are our greatest asset – we hire therapists who are
professional and enthusiastically embrace advances in research, technology,
science, and healthcare. Our teams enjoy an outstanding working environment, as
well as unique and exciting possibilities for personal and professional growth.
If you want to be the best at what you do and be rewarded for it, you have
found the right place!