Part-time Case Management Specialist

Job Details: Job Location: FESCO Banyan - Hayward, CA, Position Type: Part Time, Education Level: High School, Salary Range: $21.18 - $21.80Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW: 

The Case Management Specialist supports residents at Banyan House move toward self-sufficiency and secure a more permanent place to call home. The Case Management Specialist strives to provide a high level of customer service to our residents at all times and executes operational tasks while on site. The goal of the Case Management Specialist is to ensure the security and safety of the site and its residents, carry out program guidelines and schedules, handle crisis situations, and assist residents as needed.

We are currently seeking candidates for the following shifts (Note: Schedule may vary based on program need): Saturday and Sunday 11:00 a.m. to 7:00 p.m.

This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. 

This position is covered under the  SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

January 2027: 3% base pay increase

Future increases will be subject to the terms of the collective bargaining agreement.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Case Management

Screen applicants via phone interviews; record documentation; refer to Program Manager as appropriate.
Conduct intake interviews; complete intake/exit and HMIS documentation for program entry and exit.
Research and provide referral sources for residents.
Assist residents on accomplishing weekly Action Plan goals established with Program Manager; collect all documentation as needed; record daily plans and activities in case notes
Respond to resident requests; provide guidance and direction to residents in support of their action plans
Complete follow-up forms for former resident calls as received 
Maintain resource binder with up-to-date materials as received
Maintain Master Log binder with updated forms
Make copies of forms needed for day to day operations and case management
Document case management services and complete service log

Supervise Facility and Resident House Activities

Enter data in appropriate logs and records (daily entries in logs and case files, waiting list, donations records, etc.)
Handle crisis situations: illness, emergencies, etc.
Monitor resident signing in and out of facility, and meal logs
Receive, sort and store/dispense donated items; fill out donation paperwork 
Perform building security and cleanliness checks; inspect common areas, doors, windows, alarms as scheduled
Inspect and sign off on resident chores 
Carry out facility guidelines and schedule
Accomplish all items on daily shift checklist
Provide child care (usually with assistance from volunteers and Activity Leaders) when parents are in life skills classes

Food Services

Maintain kitchen area as specified on shift checklist
May support with preparing breakfast/dinner for 20+ residents. Follow FESCO guidelines on cooking healthy meals.
Check off meals in the roster and ensure that residents sign up for meals and saved plates.

HMIS Data Input

Responsible for entering data recorded on HMIS Intake and Exit Forms for all residents.

Other 

Facilitate or lead life skills workshops for residents
Attend trainings and participate in events relevant to key responsibilities
Track and regularly report on key metrics for responsible function areas
Leads and collaborate on special projects related to agency objectives as appropriate 
Other miscellaneous duties as appropriate
Attend trainings and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for the responsible function areas.
Leads and collaborates on projects supporting Agency objectives. 

CORE COMPETENCIES:

Leading the self:

Demonstrates ethics and integrity 
Displays drive and purpose
Manages self and adapts to change
Exhibiting leadership stature
Practice self-awareness and continuous learning 

INCLUSION, RESPECT, AND COLLABORATION:

Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries. 
Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally. 
Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.

Qualifications: QUALIFICATIONS & EXPERIENCE:

High School Diploma or equivalent Required  
Minimum 1 year of experience working with individuals and families in crisis, homelessness, substance use, and/or mental health issues.  
Experience working in an outreach, shelter, drop-in, or residential setting preferred.  
Willingness to be flexible with work schedule (weekends may be required for special events/coverage support).  
TB tested (Tuberculosis Cleared) required within 30 days of hire 
ServSafe Food Safety Certification within 30 days of hire (La Familia will provide)  
CPR and First Aid Certified (La Familia will provide)  
Proficient computer skills (Excel and MS Office)  
Clean DMV record, reliable transportation, valid and current insurance and Driver’s License required  
Spanish Bilingual Preferred
Experience in non-profit and community-based organizations preferred. 
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations. 
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties. 
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required. 

Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.   

OTHER RESPONSIBILITIES:

Demonstrates cultural awareness and provides respectful, client-centered care. 
Maintains knowledge of community resources for client referrals 
Attend work regularly, adhering to policies on absences and tardiness. 
Understands and applies legal requirements, including confidentiality and risk management.

Timekeeping & Attendance Responsibilities

Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues. 
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.

TEAM COMMITMENT:

Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.  

WORKING CONDITIONS and JOB SETTING:

Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders 
While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the office
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus 
May require travel, dependent on agency needs
Can work under deadlines
Performing general physical activities such as picking up, moving, and using objects, tools, or controls
The noise level in the work environment is usually low to moderate.

Physical Requirements

Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily. 
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

BENEFITS:

Excellent Health benefits package for you and your family, including: 

Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.

Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances 
Pet Plan Benefit: 

PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service

403(b) retirement plan
Work-life wellbeing & excellent work hours

La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.

License and Certification renewals reimbursed.
Supportive/Collaborative work environment 
Opportunities for Growth and Professional Development

We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.

This position is covered under the  SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

January 2027: 3% base pay increase
Future increases will be subject to the terms of the collective bargaining agreement.