Part Time - Campus Operations - Customer Service Representative

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Penn State New Kensington is seeking applicants for a part-time opening of Customer Service Representative. The selected candidate will provide operational support for University functions.

Job Duties

• Greet guest, direct them through the facility.
• Serve as first point of contact for internal and external customers.
• Provide guidance and responses to customer inquiries; redirect or escalate when necessary.
• Respond to complaints or issues and provide solutions in a timely manner.
• Maintain knowledge of University policies, procedures, and practices to answer routine inquires or solve routine problems.
• Report equipment malfunctions and repair needs as necessary.
• Communicate with various departments/units to accommodate changing business needs.

Requirements and Qualifications

• Ability to work evenings.
• Primary point of contact for emergency notifications, ensuring timely communication with appropriate personnel.

Schedule:

• 2-3 evenings per week.
• Monday through Thursday 5:00 p.m. to 9:00 p.m.
• Weekends and University holidays off.

Compensation: The starting rate for this opening is $15.00/hour.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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