Part-Time Call Center Agent
Boost your chances before you apply.
Y-12 Credit Union
TN
Summary
Provide support to members via phone, chat, email, and video to resolve inquiries and process financial transactions. Identify opportunities to connect members with relevant products and services to improve their financial experience.
Job Description
Be The Voice Behind The Experience
Not every member walks into a branch.
Sometimes they call with a questions.
Sometimes they send a message through digital banking.
Sometimes they connect through a Personal Teller Machine.
Sometimes they simply need someone who can help.
As our Part-Time Call Center Agent, you'll be one of the people members turn to when they need answers, solutions, and support. Whether you're assisting with transactions, resolving issues, or helping members navigate our products and services, you'll play an important role in creating a positive member experience across every channel.
Some people answer questions. Others create experiences that keep members coming back.
What You'll Be Helping With
This role includes the transactional responsibilities you'd expect, but the impact goes far beyond processing requests. You'll:
-
Help members through phone, chat, email, and video interactions.
-
Take ownership of member questions and work toward first-call resolution whenever possible.
-
Process transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing.
-
Support members with online banking, mobile banking, debit cards, and digital services.
-
Identify opportunities to connect members with products and services that may improve their financial experience.
-
Deliver service that is professional, accurate, and geuinely helpful.
Why This Role Matters
This role gives you the opportunity to:
✅ Help members solve problems and find answers
✅ Build relationships without sitting across a desk
✅ Develop knowledge across a wide range of financial products and services
✅ Make a difference through every interaction
✅ Be part of a collaborative team that works hard, supports one another, and enjoys having fun along the way
Members may not remember every transaction or account update.
They do remember the person who took ownership, made things easier, and ensured they felt heard.
You Might Be a Great Fit If...
You enjoy helping people and finding solutions.
You communicate clearly and confidently, whether helping a member over the phone, through chat, or using digital channels.
Most importantly, you believe great services starts with taking ownership and following through.
Small Conversations. Big Impact.
The work isn't always simple. Every member's situation is a little different.
But helping someone solve a problem, find an answer, or feel more confident about their financial journey is work that matters.
Ready to bring your member-first mindset to Y-12 Credit Union? We'd love to talk
Y-12 Credit Union is a federally chartered not for profit organization, owned by its members, offering a wide range of financial services to its members/owners. The Credit Union was chartered in 1950, to serve the employees of the Union Carbide Y-12 Nuclear Weapons Production Plant. In 2003 the Credit Union switched to a community charter and now serves 117,000+ members in 8 counties. The Credit Union currently has14 branches with assets currently totaling more than $1B and 300+ employees. Y-12 CU is positioned for steady growth while maintaining the credit union principles of safety, soundness, financial strength, trustworthiness and excellence in member service.
Company size
201-500 employees
Industry
Financial Services
Org type
Nonprofit
Headquarters
Oak Ridge, Tennessee
Y-12 Credit Union is a federally chartered not for profit organization, owned by its members, offering a wide range of financial services to its members/owners. The Credit Union was chartered in 1950, to serve the employees of the Union Carbide Y-12 Nuclear Weapons Production Plant. In 2003 the Credit Union switched to a community charter and now serves 117,000+ members in 8 counties. The Credit Union currently has14 branches with assets currently totaling more than $1B and 300+ employees. Y-12 CU is positioned for steady growth while maintaining the credit union principles of safety, soundness, financial strength, trustworthiness and excellence in member service.
Company size
201-500 employees
Industry
Financial Services
Org type
Nonprofit
Headquarters
Oak Ridge, Tennessee
