Part Time Audio-Visual Technician- Hershey's Chocolate World $18

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Location: Hershey, PA

Hourly Pay Rate: $18.00/hour or more based on experience

Minimum Age: 18 years of age or older

Availability: Requires availability to work nights, weekends, holiday shifts, and occasional weekdays.

This is a part-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

Hershey’s Chocolate World is seeking an Audio-Visual Technician to join our Attractions team. This position will be responsible for working both experiential events and in-house/after-hour events to ensure a seamless experience for the audience/clients in regard to the audio and visual requirements of the events. Duties may include setting up the audio-visual equipment prior to an event/tearing down after an event, configuring the equipment, testing the equipment prior to the event beginning, and performing on the spot troubleshooting/adjustments to produce the highest quality audio and video for our guests. This position requires a focus on exceptional customer service and as well as a thorough knowledge about audio and visual products/processes. The candidate should be able to clearly communicate with team members and enjoy working within a collaborative environment.

Major Duties/Responsibilities:

• Setting up/Tearing down of Audio-Visual Equipment for experiential events and during/afterhours events
• Evaluating the venue/space to understand the layout, acoustics, lighting and adjusting as needed in collaboration with leadership
• Configuring equipment (microphones, laptops, mixers, projectors, etc.) to meet customer needs/event requirements and ensuring that the devices are compatible and functioning properly.
• Ability to run cables safely and secure them to avoid tripping hazards
• Testing equipment prior to the event beginning to ensure proper audio levels, video clarity, and other functionality of AV Equipment required by customers
• Ability to operate and troubleshoot HCW AV Systems
• During events – monitor audio and video quality – includes monitoring sound levels and video feeds. Trouble shooting may occur, and AV Technician must be able to make decisions in the moment
• AV Technician is expected to respond to on-the-spot technical issues as they arise and quickly diagnose and issue a solution with as minimal impact to the guest experience as possible
• The role will partner with the event staff and leadership to ensure that audio-visual needs are met and up to HCW guest-facing standards. Must be able to clearly communicate needs/issues/and solutions professionally and calmly
• May need to perform routine inspection of equipment (wear and tear, frayed cables, malfunctioning connectors, etc.) or clean equipment. If the AV Technician cannot fix malfunctioning/dirty equipment, they will partner with HCW Maintenance to communicate needs
• May be asked to help with live recording/streaming or other customer needs as assigned

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Excellent verbal and written communications and customer-service skills
• Must be able to perform all duties as listed in the job description with competence
• Must be comfortable with working with a team and making decisions
• Strong attention to detail
• Ability to react quickly and remain calm and professional in special/crisis situations
• Ability to interact with large groups and VIP groups
• Ability to handle multiple tasks and prioritize tasks
• Ability to be productive in a fast-paced environment
• Process improvement oriented
• Organized and able to communicate needs to appropriate stakeholders
• Must be approachable, showing that our guests/clients are our priority
• Must be professionally dressed and approachable
• Must be willing to listen to our guests/clients and provide for their needs

Minimum Education and Experience Requirements:

Education: N/A

Experience: 1 year of AV experience is required

Preferred Experience: AV experience within an events setting is preferred but not required.

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
 
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.  

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.