Parks Visitor Center Clerk - Conservation Lands & Resources

Job Description Summary

Department - Conservation Lands & Resources

Job Description

OPEN UNTIL FILLED

Job Type: Classified

Job Classification: 5951 - Parks Visitor Center Clerk

Salary Grade: 1

Pay Range 

Hiring Range: $17.04 - $20.03 Per Hour 

Pay Range: $17.04 - $23.02 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The first review of applications will be on 09/25/2026.

Pima County’s Conservation Lands & Resources Department is seeking a part-time Visitor Center Clerk who will play a crucial role in supporting various operational tasks. As the Visitor Center Clerk, you will provide helpful information to the public at Pima County visitor centers, manage the retail counter in the gift shop, and perform clerical tasks, such as word processing and data entry, while assisting with filing records, answering inquiries, and ensuring a positive experience for all guests.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the application or incumbent by the supervisor.

• Operates the visitor center phone and email systems to respond to inquiries from current and prospective campers;

• Assists campers with reservation-related needs, including making reservations, reviewing reservation details, facilitating cancellations or changes, and guiding users through the online reservation system;

• Maintains and updates data, records, and reports related to reservations, attendance, campground usage, and visitor center operations;

• Supports office operations including filing, organizing documents, inventorying office supplies, and coordinating requisition requests with campground supervisors;

• Conducts daily general inspections of the visitor center area and campground for cleanliness, rule compliance, and basic condition issues;

• Ensures the visitor center and campsite areas remain clean, orderly, and presentable;

• Posts campsite tags, verifies check-in/check-out status, and confirms compliance with reservation requirements (non-cash handling);

• Provides information to campers regarding campground rules, desert safety, flora and fauna, travel directions, and park amenities;

• Assists with routine office-related maintenance tasks and light facility care as needed;

• Helps ensure consistent adherence to established park and county policies.

Minimum Qualifications: 

One year of experience in a public-facing customer service, administrative support, recreation, or similar role OR an equivalent combination of training and experience that demonstrates the required knowledge, skills, and abilities.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 
 
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): 

• Minimum six (6) months experience in retail, including the use of cash register and credit card machines.

• Experience providing customer service to diverse groups or public, including while under pressure.

• Experience with both written grammar and spelling in English.

Selection Procedure: 
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.  

Supplemental Information: 

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record. 

Special Notice Items: Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship. This position will require a post-job offer physical and/or drug screen. 

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. Action Activity - bending and reaching; Motion Activity - simple and firm grasping, fine movement; Hearing Activity - in noisy areas; Speaking Activity - in person, on the phone and on a radio; Vision - may be required to operate a motor vehicle, operate machinery, distinguish colors, have depth perception, and peripheral vision. Frequently required to lift, push or pull objects weighing up to 50 pounds.

Working Conditions: Working conditions will be determined by the position. 

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.