Parking Attendant

Job Details: Level: Entry, Job Location: Medical Center Santa Monica - Santa Monica , CA, Salary Range: $19.00 - $19.00Hourly, Job Category: Entry Level, Parkwell

Parkwell is a values-driven company that prides itself on a phenomenal culture and putting people at the center of what we do. We are committed to providing opportunities for growth and development for our team members, and we hope you will join us in this endeavor!

Position Summary

As a Parking Attendant, you will be responsible for providing a positive and welcoming experience for customers utilizing the parking facility. The Parking Attendant assists customers, monitors parking operations, maintains the cleanliness and appearance of the facility, and helps ensure the location operates safely and efficiently.

This position requires a customer-focused attitude, attention to detail, reliability, and the ability to communicate effectively with customers, clients, and team members. The Parking Attendant reports directly to Parkwell’s Project Manager or designated site supervisor.

Schedule

This can be a full-time 40 hours a week or the schedule will be determined based on operational needs and is subject to change. Shifts may include mornings, afternoons, evenings, weekends, and holidays. 

Position Requirements

Must be at least 18 years of age.

Successful completion of a criminal background check.

Ability to provide excellent customer service in a professional and courteous manner.

Ability to communicate effectively with customers, clients, team members, and management.

Ability to stand and/or walk for extended periods during the scheduled shift.

Ability to work outdoors and in varying weather conditions when required by the location.

Ability to accurately handle cash, credit card transactions, parking tickets, validations, or other forms of parking revenue when required.

Ability to operate parking equipment and technology after appropriate training.

Reliable attendance and punctuality are required.

Customer and Client Service Duties and Responsibilities

Greet customers in a warm, friendly, and professional manner.

Offer assistance to customers who appear to need help entering, exiting, paying for, or navigating the parking facility.

Provide customers with accurate information regarding parking rates, hours of operation, payment procedures, facility rules, and directions.

Assist customers with parking equipment, pay stations, access controls, tickets, validations, and other parking-related needs.

Maintain clean, organized, and presentable work areas.

Effectively communicate with team members, supervisors, managers, and property personnel.

Immediately report customer concerns, complaints, or service issues to management when appropriate.

Maintain a high level of professionalism when interacting with clients, tenants, visitors, vendors, and property staff.

Establish and maintain positive working relationships with key property personnel, including property managers, engineers, janitorial staff, and security personnel.

Accurately verify, collect, process, and record parking revenue when assigned.

Follow established procedures for cash handling, revenue control, and shift reconciliation.

Parking Operations Duties and Responsibilities

Monitor the parking facility and assist with maintaining an orderly flow of vehicles.

Direct customers to available parking areas when necessary.

Monitor parking areas for improperly parked or unauthorized vehicles and report issues according to established procedures.

Assist with traffic control during periods of high vehicle volume, special events, or other operational needs.

Monitor entrances, exits, gates, pay stations, access equipment, and other parking systems for proper operation.

Report equipment malfunctions, maintenance concerns, lighting issues, signage problems, or facility damage to management.

Assist customers experiencing issues with parking equipment or access systems.

Maintain awareness of facility occupancy and communicate parking availability or operational concerns to management.

Perform routine walkthroughs of assigned parking areas as directed.

Ensure parking areas, booths, offices, and surrounding workspaces remain clean, organized, and presentable.

Safety and Security Duties and Responsibilities

Follow all Parkwell safety policies, procedures, standards, and training.

Maintain awareness of vehicle and pedestrian traffic throughout the parking facility.

Follow established procedures when directing traffic or assisting customers around moving vehicles.

Identify and promptly report safety hazards, suspicious activity, property damage, accidents, or security concerns.

Report all incidents immediately to a supervisor or manager and complete required incident documentation.

Never place yourself, customers, or others in an unsafe situation when addressing parking or security concerns.

Cooperate with property management, security personnel, emergency responders, and other authorized personnel when necessary.

Maintain a high level of integrity when handling company or customer property, parking revenue, access credentials, and confidential information.

Remain calm, professional, and organized during stressful or high-volume situations.

Other Duties and Responsibilities

The Parking Attendant may be asked from time to time to perform other duties that are not specifically listed in this job description. The expectation is that employees remain flexible and open-minded regarding assignments that support the safe and efficient operation of the parking facility.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
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