Parking Ambassador (Staff Wage)

The University of Virginia's Department of Parking and Transportation is searching for reliable Parking Ambassadors.

The Parking Ambassador performs a variety of tasks to assist the mission of Parking and Transportation in serving the University of Virginia Community. Duties include working in the field to serve as a customer service representative, help patrons pay for parking through the ParkMobile app., assist with special events as needed, direct traffic as part of strategic overflow control, and greet customers and assist with their needs. Additional duties include serving as parking enforcement officers, customer service representatives, and service crew technicians. Parking Ambassadors are jack-of-all-trades for front-line customer service.

Parking and Transportation Parking Ambassadors are responsible for obtaining and maintaining a robust knowledge base, in order to address problems and provide information to customers appropriately and confidentially. Therefore, this position demands the ability to cross-train quickly, effectively, and efficiently.

Given the varied physical demands of this position, including a majority of time spent standing, climbing stairs/ramps, and walking through parking facilities, the position is considered "physically demanding."

Position Compensation: $15.00 hourly

This is a wage position (part time) which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029”

To apply, please submit an application online through at https://jobs.virginia.edu and attach a current CV/Resume and Cover Letter. Search on requisition number: R0043856.

Internal applicants may search and apply for jobs on the UVA Internal Careers website.

Questions related to the application process may be directed to Keith Johnson, HR Specialist at [email protected].

The University will perform background checks on all hires prior to making a final offer of employment. For this position, the background check includes a DMV Licensure check and a drug test prior to hire.

Required Qualifications:

• A high school diploma or equivalent
• A valid driver’s license with a zero or positive point balance is required. 
• Effective verbal and written communication skills
• Time management skills and the ability to organize and manage multiple priorities
• Must be detail oriented
• Ability to multi-task in a fast-paced environment
• Ability to efficiently and responsibly handle credit card operations through ParkMobile
• Ability to obtain and maintain a robust knowledge base via cross training
• Basic working knowledge of computers
• Ability to learn parking resource management systems (ParkMobile, handheld devices for parking enforcement, etc.)

Preferred Qualifications:

• High School Degree or equivalent
• At least one year of working experience
• Previous customer service experience
• Knowledge of best practices in garage operations
• Detailed knowledge of the University of Virginia Grounds
• Ability to keep and maintain accurate daily logs
• Experience with PCI DSS compliance, MS Office Suite, T2 Flex, Digital IRIS

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.