Paratransit Dispatcher Part-Time

Paratransit Dispatcher Part-Time

Central
Part Time
29.29 - 34.18 (Annually)

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring the safe and
efficient transportation of all customers using the Metro Call-A-Ride service.   The primary responsibility of this position
is to assist Operators and Customers on “day of service” by maintaining on time
performance through the use of sophisticated computer software, radio
dispatching, schedule, and MDC monitoring. This position responds to emergent
needs and works with “outside of our Department” entities in case of
emergencies, incidents, and accidents that may occur.  This positon is responsible for assigning
Operators, Vehicles and equipment to routes as needed.   The
position is responsible for understanding all aspects of the “Reservation
Clerk” position and being able to perform those duties when necessary.  Required to work varying shifts as assigned.

Up to 28 hours per week.

Job Responsibilities

• Maintain on-time performance through two-way radio dispatching and specialized computer software in conjunction with a staff of over 200 Van Operators.
• Ensure successful performance through the assignment of vehicles and Operators to cover service needs in collaboration and interaction with management personnel and staff including Call-A-Ride Maintenance.
• Report and assist with all non-routine incidents, accidents and passenger-related issues as required.
• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with including partnered Transit Agencies.
• Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and any other event that requires documentation.
• Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity.
• Additional duties as required.
• Must be able to work varying shifts including weekend
  work.

Knowledge, Skills, and Abilities

• Extensive
  knowledge of street geography and metropolitan St. Louis, as well as St. Louis
  County.
• Knowledge of automated reservation and scheduling systems, map book
  usage, and use of metro multi-modal transportation systems.
• Knowledge of
  personal computers and the Microsoft office suite of software. 
• Touch typing at least 20 words per minute.
• Complete understanding of the FTA requirements for Complementary Paratransit
  Service. 
• Complete understanding of
  additional providers and services offered by Metro.
• Knowledge of emergency
  service jurisdictions.
• Knowledge of radio dispatching and Federal Communication
  Commission regulations. 
• Ability to
  recognize service zones and apply Metro fare structure, as well as, policies
  and procedures. 
• Ability to maintain an
  effective working relationship with Paratransit Operators and the general
  public, as well as, various service agencies, caseworkers, and outside
  providers.   
• Ability to communicate
  effectively, both orally and in writing. 
• Ability to work under stressful conditions while answering a high volume
  of incoming telephone and/or radio calls. 
• Ability to work rotating shifts and off hours. 
• Ability to analyze, and problem-solve for
  customers and Operators, to maintain safe and efficient operations and on-time
  performance. 
• Ability to maintain
  confidentiality of sensitive customer and driver information.  

Compensation:

29.29 - 34.18 (Annually)

Employment Type:

Part Time

Location:

Central

Education:

High school diploma or Equivalent required
College degree preferred
Transportation, Business, Communications

Experience:

Three (3) to five (5) years minimum
Customer Service and/or Call Center or Dispatching preferred

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.