Overnight Veterinary Care Coordinator | Customer Care Representative
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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare
US
Summary
The coordinator will manage overnight incoming calls from pet families, providing compassionate support during end-of-life situations. They are responsible for scheduling in-home veterinary appointments and accurately documenting all client and pet information.
Job Description
Overnight Veterinary Care Coordinator (Remote) | 10 PM–6 AM
Heartstrings Pet Hospice | Fully Remote | Third Shift
Heartstrings Pet Hospice is hiring a compassionate Overnight Veterinary Care Coordinator to support pet families during our 10:00 PM–6:00 AM third shift.
This Fully Remote Veterinary Customer Service Care Position is ideal for someone with experience in Customer Service, Veterinary Reception, Healthcare Scheduling, Client Support, Funeral Home Reception or Funeral Home Assistants who is comfortable helping families through sensitive and emotional situations.
Heartstrings provides in-home pet hospice, quality-of-life support, and end-of-life veterinary care to families across the United States.
Compassion. Dignity. Respect.
What You'll Do
- Answer incoming calls from pet families during the 10 PM–6 AM overnight shift
- Provide calm, compassionate support during emotional and end-of-life conversations
- Explain Heartstrings services and appointment availability
- Gather and accurately document pet and family information
- Schedule in-home veterinary appointments
- Support families with hospice, quality-of-life, and end-of-life care questions
- Coordinate with veterinarians and internal team members
- Maintain accurate records and meet quality, attendance, and performance standards
What We're Looking For
- Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support
- Excellent verbal and written communication skills
- Compassion and emotional intelligence when assisting grieving or distressed families
- Strong attention to detail and computer skills
- Ability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems
- Ability to work independently in a remote environment
- Dependable attendance and punctuality throughout the overnight shift
- Previous veterinary or animal-care experience is a plus
Benefits
Eligible employees may receive:
- Medical, Dental, and Vision insurance
- Life Insurance (Basic, Voluntary, and AD&D)
- Long Term & Short Term Disability Insurance
- Traditional 401K
- Retirement benefits
- Generous Paid Time Off (PTO)
- Employee wellness resources
- Training and professional development
- Pet-Related Benefits
- 100% Remote Work
Compensation
Hourly | Non-Exempt | Overtime Eligible
- This position is hourly non-exempt and is eligible for overtime
- Hourly pay is $16.50 Per Hour Starting
- Long Term Growth
Join Heartstrings Pet Hospice
If you're looking for an overnight remote customer service job, third-shift call center job, remote veterinary receptionist position, veterinary client service representative job, remote pet care position, or overnight Veterinary Care Coordinator career, we'd love to hear from you.
Help pet families receive compassionate support when they need it most.
Apply today to join Heartstrings Pet Hospice.
Heartstrings Pet Hospice is an equal opportunity employer.
Heartstrings Pet Hospice & In-Home Euthanasia is a network of dedicated veterinarians with a mission to ensure a tranquil end-of-life journey for every pet. We prioritize preserving the profound human-animal connection during this challenging phase and take pride in collaborating with caring and empathetic veterinarians.
We firmly believe in providing aging pets with a serene, individualized end-of-life journey, guided by the understanding that pets are cherished family members. Our commitment is rooted in the belief that pets should depart on their own terms, in the comfort of their homes, and surrounded by the love of their human companions.
Our veterinarians are profoundly dedicated to the practice of veterinary hospice and euthanasia, driven by the conviction that pets are family. We maintain a robust network of doctors who communicate continuously, discussing innovative medical protocols and leading in the emerging field of veterinary medicine. Our passion for animals and our understanding of the grief experienced when losing a family member transcend species boundaries.
Founded
2023
Company size
51-200 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Atlanta, Georgia
Heartstrings Pet Hospice & In-Home Euthanasia is a network of dedicated veterinarians with a mission to ensure a tranquil end-of-life journey for every pet. We prioritize preserving the profound human-animal connection during this challenging phase and take pride in collaborating with caring and empathetic veterinarians.
We firmly believe in providing aging pets with a serene, individualized end-of-life journey, guided by the understanding that pets are cherished family members. Our commitment is rooted in the belief that pets should depart on their own terms, in the comfort of their homes, and surrounded by the love of their human companions.
Our veterinarians are profoundly dedicated to the practice of veterinary hospice and euthanasia, driven by the conviction that pets are family. We maintain a robust network of doctors who communicate continuously, discussing innovative medical protocols and leading in the emerging field of veterinary medicine. Our passion for animals and our understanding of the grief experienced when losing a family member transcend species boundaries.
Founded
2023
Company size
51-200 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Atlanta, Georgia
