Outside Account Representative

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?  

Location: Remote

Job Summary

This role will be responsible for managing digital shelf performance, optimizing product content, supporting assortment and category strategies, identifying growth opportunities, and partnering with internal and external stakeholders to improve the customer buying experience.

Key Responsibilities

•    Manage day-to-day category performance across key eCommerce customers and marketplaces, including homedepot.com.
•    Analyze sales, traffic, conversion, content quality, search visibility, and competitive trends to identify growth opportunities and business risks.
•    Develop recommendations to improve category performance through assortment optimization, pricing strategies, promotions, and content enhancements.
•    Lead digital shelf initiatives to improve product discoverability, conversion rates, and customer experience.
•    Partner with Product Management and Marketing teams to create and maintain best-in-class product content, images, videos, A+ content, and enhanced brand experiences.
•    Drive online assortment, new item launches, product availability, ratings and reviews, and catalog health across retailer platforms.
•    Support category reviews, business updates, and retailer meetings through preparation of insights, analytics, and performance reporting.
•    Identify and resolve catalog issues including item setup errors, variation opportunities, missing attributes, duplicate listings, and content gaps.
•    Utilize retailer reporting tools, analytics, and internal data to develop actionable business recommendations.
•    Monitor marketplace trends, competitive activity, consumer behavior, and industry developments to inform strategic decisions.
•    Support of brand protection initiatives, authorized seller programs, and marketplace governance efforts when applicable.
•    Partner with cross-functional teams to ensure successful execution of new product launches, promotions, and seasonal initiatives.
•    Develop and maintain reporting dashboards and KPI tracking for category performance.
•    Serve as a subject matter expert for digital commerce best practices, customer experience, and online merchandising strategies.

Preferred Qualifications
•    Bachelor's degree in Business, Marketing, eCommerce, Analytics, or related field.
•    3+ years of experience in eCommerce, category management, digital merchandising, account management, or online retail.
•    Experience working with The Home Depot, Lowe’s or Amazon. 
•    Strong analytical and problem-solving skills.
•    Advanced Excel skills with experience analyzing large datasets.
•    Experience working with product catalogs, item setup processes, product content management, or PIM systems.
•    Strong communication and project management skills.
•    Ability to work independently in a fast-paced, highly collaborative environment.
•    Knowledge of digital shelf analytics, SEO, ratings and reviews, and online marketplace fundamentals is preferred.

Ideal Candidate Profile: The ideal candidate combines strong analytical skills with a passion for eCommerce, digital merchandising, and data-driven decision making. This individual will work closely with Sales, Product Management, Marketing, Supply Chain, Customer Service, and retailer partners to ensure Southwire products are positioned for success in an evolving online marketplace.

Required Education & Experience

Minimum Education Level: Bachelor's Degree

Years of Experience: 2-4 years

Preferred Education & Experience

Years of Experience: 5-7 Years

Spans of Control

Does this role Manage Southwire Team Members: No

Travel

Travel: None

Physical Requirements

Moving: 5%

Standing: 5%

Sitting: 90%

Working Conditions

Office

Equipment

Computer/Keyboard

Competencies

Action OrientedPlans and AlignsCustomer FocusBalances StakeholdersCollaboratesNimble Learning

Skills

Customer Relationship ManagementMarket ResearchLead GenerationPositivityAnalytical SkillsRelationship BuildingEnthusiasmInfluencing SkillsNegotiationForecasting

Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision) 
• Paid Time Off & Paid Holidays 
• Long & Short-Term Disability 
• Supplemental Insurance Plans
• Employee Assistance Program 
• Employee Referral Program 
• Tuition Reimbursement Programs 
• Advancement & Professional Growth opportunities  
• Parental Leave 
• & More 

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.