Outlets Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a premier business-friendly and event-focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on-site Starbucks for a quick grab-and-go coffee located inside our Gift Shop. We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

The Outlets Manager is responsible for the daily leadership and operational excellence of all hotel food and beverage outlets, including the Restaurant, Gift Shop, M Club Lounge, and In-Room Dining. This salaried, exempt position requires a dynamic, guest-focused hospitality professional who leads by example, fosters a culture of positivity and service excellence, and drives revenue through outstanding team performance, upscale presentation, and consistent quality standards.

OUTLETS OVERSEEN

• Restaurant – Full-service dining, daily specials, and guest meal experiences
• Gift Shop/Coffee Shop – Retail outlet management, inventory, and merchandising
• M Club Lounge – Elite guest lounge service, amenity delivery, and loyalty engagement
• In-Room Dining (IRD) – Timely, accurate, and upscale in-room food & beverage delivery

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Operations & Scheduling

• Plan and manage work schedules across all outlets (AM, PM, and Mid Shifts) to align with hotel occupancy, demand forecasts, and budget targets
• Conduct daily stand-up meetings and pre-shift briefings to communicate critical information including covers, VIP arrivals, menu changes, and service priorities
• Monitor all outlet areas throughout each shift; take immediate corrective action to uphold service, cleanliness, and presentation standards
• Participate in the Manager on Duty (MOD) coverage program as assigned
• Ensure compliance with all hotel policies, local, state, and federal regulations, including sanitation and food safety standards

Inventory, Ordering & Cost Control

• Conduct regular inventory counts across all outlets and maintain accurate par stock levels
• Prepare and submit purchase requisitions for food, beverage, liquor, supplies, and gift shop merchandise
• Monitor and manage outlet budgets; implement cost-saving measures to achieve labor and cost-of-goods targets
• Process and communicate invoices, purchase orders, and closing reports to Finance/Accounting in a timely and accurate manner
• Evaluate cost effectiveness across all operational aspects and develop profit enhancement strategies

Menu Development & Beverage Program

• Collaborate in the development and rollout of creative, seasonal, and market-driven menus across all outlets
• Lead the creation of beverage menus including craft cocktails, wine pairings, and specialty offerings
• Design and implement rotating Happy Hour programs and Daily Specials to drive revenue and guest excitement
• Provide ongoing feedback and recommendations on menu items based on guest satisfaction data, sales trends, and team input

Kitchen Communication & Quality Assurance

• Maintain consistent and professional communication with the culinary team regarding food quality, item preparation, presentation standards, and upscale execution
• Verify temperatures, evaluate taste and visual presentation, and ensure consistent product standards are upheld across all outlets
• Participate in daily and weekly menu review with the kitchen team; advocate for guest-driven menu refinements
• Address and resolve food quality issues promptly, documenting outcomes and implementing corrective measures

Guest Experience & Table Touches

• Actively engage with guests throughout all outlets to ensure satisfaction and deliver a personalized, upscale service experience
• Perform consistent table touches during service to gather real-time feedback and resolve concerns before departure
• Investigate and resolve food quality and service complaints with professionalism, empathy, and urgency
• Recommend and implement new guest experience initiatives to keep pace with evolving market expectations and brand standards
• Follow the Marriott Services Requirements

Cross-Departmental Collaboration

• Partner closely with the Front Desk team to coordinate In-Room Dining orders, F&B vouchers, amenity deliveries, group events, and reservation management
• Liaise with Finance/Accounting on invoice processing, purchase order approvals, budget reconciliation, and period-end closing procedures
• Communicate proactively with Sales, Catering, and Event teams on F&B needs for hotel functions and special events
• Promote cross-selling of all hotel outlets and amenities to guests and team members

Team Leadership, Hiring & Employee Relations

• Interview, select, onboard, train, schedule, counsel, and develop outlet team members to maintain a high-performing, guest-centric workforce
• Lead daily stand-up meetings and departmental meetings to align the team and maintain morale and service consistency
• Conduct ongoing coaching, performance evaluations, and progressive discipline in accordance with hotel HR policies
• Champion a positive, inclusive, and culture-forward workplace that prioritizes respect, professionalism, and teamwork
• Enforce uniform and grooming standards that reflect the hotel's upscale brand image

QUALIFICATIONS & REQUIREMENTS

Experience

• Minimum 3 years of supervisory or management experience in a full-service hotel or upscale restaurant environment (Required)
• Prior hotel restaurant management experience strongly preferred
• Demonstrated experience overseeing multiple outlets or revenue centers simultaneously
• Proven track record in team leadership, scheduling, inventory management, and cost control

Education

• High School diploma or equivalent required
• Bachelor's degree in Hospitality Management, Business, or related field preferred

Technical Skills

• Proficient in Micros POS system (Required)
• Proficient in Microsoft Excel, Word, Outlook, and PowerPoint
• Experience with hotel Property Management Systems (PMS) preferred
• Ability to accurately manage computer-based systems for ordering, scheduling, and reporting

Licenses & Certifications

• Food Service Sanitation Certification (Required or ability to obtain within 30 days of hire)
• TABC or equivalent alcohol service certification preferred (Required or ability to obtain within 30 days of hire)
• CPR/First Aid Certification preferred

CORE COMPETENCIES & CULTURAL FIT

• Guest-First Mindset – Demonstrates genuine passion for delivering exceptional, personalized guest experiences
• Positive Culture Champion – Fosters an environment of respect, inclusion, motivation, and team pride
• Communication Excellence – Communicates clearly and professionally with guests, team members, kitchen, front desk, and leadership
• Attention to Detail – Maintains uncompromising standards in service execution, presentation, and cleanliness
• Upscale Brand Ambassador – Consistently models and enforces professional uniform and grooming standards befitting a full-service hotel
• Adaptability – Thrives in a dynamic, fast-paced hospitality environment; adjusts seamlessly across AM, PM, and Mid shifts
• Accountability – Takes ownership of outlet performance metrics, team behavior, and guest satisfaction outcomes

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• 10-hour shift schedule; flexible availability required across AM, PM, and Mid-Shift rotations
• Must be available to work weekends, holidays, and special event periods based on hotel business demands
• Constant standing, walking, and moving throughout the property
• Ability to push, pull, lift, and carry up to 50 lbs
• Requires frequent verbal communication, sensory evaluation of food and beverage, and operation of computer systems

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.