Outlets Host

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Outlets Host at Grand Geneva Resort & Spa, it will be your responsibility to greet and escort guests to their tables, maintaining courteous and efficient dining room operations to ensure

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
• Escort guests to tables, hand them menus, wine list, and inform guests of specials. 
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Verbally communicate to server the table number sat and the number of guests.
• Beverage table if needed and/or time allows.      
• Clean and display proper menus before, during, and after shift.
• Assist with all to-go orders.
• Assist wait staff and bus staff as needed and perform other duties as assigned per Manager.

What do you bring to the role?

• No prior experience required; hospitality or customer service experience preferred.
• Handle customer complaints with empathy and provide proactive solutions.
• Proficient in English for guest requests, memos, and reservations.
• Ability to work POS system and cash handling experience preferred.
• Maintain a clean and organized environment.
• Ability to lift up to 35 pounds unassisted on occasion as well as move through crowded rooms to seat guests. 
• Ability to remember, recite, and promote a variety of menu items.
• Have reliable transportation to and from work 
• Flexible availability, including days, nights, weekends, and holidays.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership 
• Room discounts at Marcus Hotels & Resorts 
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another 
• Early wage access
• Paid time off
• Flexible scheduling
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an equal opportunity employer.