Outcomes Analyst III

Overview

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Outcomes Analyst III position will support the reporting and analytical responsibilities within the Clinical Analytics department. Analyst will be responsible for all aspects of employer and clinical reporting and analyses, from determining data acquisition and manipulation to final reporting including comprehensive analysis of results, trends, and outcomes. Analyst will also be accountable for special projects, as needed.

Responsibilities

• Complete utilization analyses to support clinicians: evaluate practice patterns, trends, outliers and opportunities lending insight to practice patterns or variation in outcomes statistics 
• Generate standard reports (daily, monthly/quarterly) to support work comp utilization and reporting 
• Develops and executes on low to medium level projects to implement solutions for reporting with frequent management input and supervision; while elevating issues to management when needed 
• Complete utilization analyses to support external customers: evaluate clinicians' practice patterns and outlier metrics to explain alignment or deviation from clinical model 
• Identify opportunities to improve, document and/or train others on reporting processes and procedures to gain efficiency and productivity 
• Work with internal departments to customize reports/analyses for presentations and client meetings 
• Contribute to UAT/Quality testing for new reports/dashboards and enhancements to outcomes system database (EDW)

Qualifications

• Education Details: Bachelor’s Degree in Analytical Science, Math, Computer Sciences, Economics, or related field from an accredited college/university. 
• Graduate degrees (Masters and/or Doctorate) are required if job related experiences do not meet the minimum years of experience requirement 
• Customarily has at least four years of analytical and technical experience in healthcare or related industry 
• Must have good database experience to manipulate large data sets for analyses (applied experience with MS-SQL, Access, SPSS, SQL, PL/SQL, Visual Basic, Python, or comparable database language) 
• Must have experience with reporting/data visualization tools (Tableau, MicroStrategy, Power BI, etc.) 
• Project management and presentation skills 
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility 
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions 
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism 
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies 
• Working knowledge of Microsoft Applications and other applications 
• Effective analytical and problem-solving skills 
• Proven database experience t(SQL) to manipulate large data sets for analyses 
• Demonstrated ability to effectively manage projects and present information professionally and effectively to various individuals, groups, and others 
• Excellent interpersonal and communication (both verbal and written) skills 
• Ability to meet deadlines and be flexible when priorities are re-assessed

Additional Data

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.