Outbound Customer Service Agent - Flow Automotive Companies
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Flow Automotive Companies
NC
Summary
Provide exceptional customer service across multiple channels including phone, email, chat, and text. Manage service appointment scheduling, follow up on recalls, and collaborate with dealership staff to support lead generation.
Job Description
Job Details: Job Location: Flow CRC - Winston Salem, NC, Salary Range: Undisclosed, The automotive industry is transforming and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.
We’re hiring Automotive Service Outbound Customer Service Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success. This role will be for the service department.
What You'll Do:
Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
Call Flow customers to update them on current recalls, retention offers, and service repair contract options
Set high-quality appointments for service visits
Use CRM and telephony systems to call and text customers
Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
Meet daily/weekly/monthly performance targets
Work on-site in our office (not a hybrid or remote position)
Who We're Looking For:
A positive, goal-oriented work ethic with a desire to grow earnings through performance
Ability to think critically and match products or services to customer needs
Team player with a professional presence and proactive attitude
No automotive experience required – we train for success!
Why Join Flow Automotive?
Be part of a company that values innovation, community, and growth
Join a high-performance team in an industry-leading Business Development Center
Opportunity for career growth, leadership development, and internal promotions
Flow provides competitive earning opportunities and a comprehensive benefits plan including:
Medical, dental, and life insurance (including dependent coverage)
Paid time off
Paid volunteer time
State of the art fitness facility on site
401(k) Retirement Plan and Financial Wellness Program
Thrive@Flow Wellness Program with on-site nurse
Employee pricing for automotive service and vehicle purchases
Scholarship program for children of employees
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre-employment drug screening is required.
Keywords to Help You Find This Job:
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs
Qualifications:
Flow Automotive was founded in 1957 with one pre-owned automotive center in Winston-Salem, North Carolina. Over sixty years later, we have experienced tremendous growth and now have 50+ locations throughout North Carolina and Virginia, representing more than 20 manufacturers. Our continued success has been driven by a strategy to attract and develop outstanding employees who are committed to operational excellence and providing extraordinary personal service. We are grateful for the many dedicated members of our organization who have made our growth possible. Flow Automotive serves as a pillar in local communities through partnerships in numerous non-profit organizations. We also encourage our employees to get involved by offering paid volunteer opportunities in addition to many other benefits.
After 65+ years in the retail automobile business, Flow Companies continues to be defined by three simple principles:
1. A covenant with our customers to be a place that keeps its promises and is worthy of their trust.
2. A community of people who work together towards a common vision.
3. A commitment to work towards the common good of every city where we do business.
Founded
1957
Company size
1,001-5,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
Winston-Salem, North Carolina
Flow Automotive was founded in 1957 with one pre-owned automotive center in Winston-Salem, North Carolina. Over sixty years later, we have experienced tremendous growth and now have 50+ locations throughout North Carolina and Virginia, representing more than 20 manufacturers. Our continued success has been driven by a strategy to attract and develop outstanding employees who are committed to operational excellence and providing extraordinary personal service. We are grateful for the many dedicated members of our organization who have made our growth possible. Flow Automotive serves as a pillar in local communities through partnerships in numerous non-profit organizations. We also encourage our employees to get involved by offering paid volunteer opportunities in addition to many other benefits.
After 65+ years in the retail automobile business, Flow Companies continues to be defined by three simple principles:
1. A covenant with our customers to be a place that keeps its promises and is worthy of their trust.
2. A community of people who work together towards a common vision.
3. A commitment to work towards the common good of every city where we do business.
Founded
1957
Company size
1,001-5,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
Winston-Salem, North Carolina
