Order Fulfillment Coordinator (Full-Time - Remote)
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AdvaCare Systems
Chicago, IL, US
Summary
The Order Fulfillment Coordinator manages customer orders and coordinates with internal teams to ensure accurate delivery, maintenance, and billing of medical equipment. They also act as a customer liaison for product availability and equipment troubleshooting while managing service technician workloads.
Job Description
Job Details: Job Location: 1001 - Chicago - Chicago, IL, Salary Range: $18.00 - $19.00Hourly, Job Description
The Order Fulfillment Coordinator receives, enters, and reconciles customer orders and cooperates with AdvaCare billing, dispatch, operations, and sales personnel to ensure equipment is accurately delivered, picked up, maintained, and billed for.
Job Duties
Answer phones in a friendly, customer-centric manner.
Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
Manage the routing and workload of service technicians.
Shift Information
Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, September 28 for approximately 4 weeks.
Candidates must be available to work one of the following shifts after training is complete
6:00 am to 2:30 pm (1 Shift available)
Monday & Tuesday, Friday through Sunday
9:30 am to 6:00 pm (3 Shifts available)
Wednesday through Sunday
Monday, Thursday through Sunday
Monday through Wednesday, Saturday & Sunday
Benefits
AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match.
All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems.
Key Words
Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical
Qualifications: Job Requirements
2+ years of customer service/call center and/or Healthcare experience.
Empathy, Passion, and Enthusiasm for helping those in need.
Strong attention to detail.
Strong written and verbal communication skills
Strong computer/systems skills (Microsoft Office Suite, etc.)
For over twenty-five years, AdvaCare Systems has worked with hospice organizations, nursing homes, rehabilitation centers, assisted living facilities, and hospitals to provide quality products and service. Our commitment to proving end-of-life quality drives us, and we are proud to call like-minded individuals our employees. If patient care is your passion, or if you are looking for a career that makes a difference, consider AdvaCare Systems.
Founded
1994
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Chicago, IL
For over twenty-five years, AdvaCare Systems has worked with hospice organizations, nursing homes, rehabilitation centers, assisted living facilities, and hospitals to provide quality products and service. Our commitment to proving end-of-life quality drives us, and we are proud to call like-minded individuals our employees. If patient care is your passion, or if you are looking for a career that makes a difference, consider AdvaCare Systems.
Founded
1994
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Chicago, IL
