Order Fulfillment

Overview

Our Order Fulfillment Team is responsible for processing up to 200 orders per day.  This seasonal role includes pulling orders for home delivery, in store pick up and store replenishment, as well as working with the merchandising team to replenish the products on the sales floor. 

In addition, the team is responsible for inventory control, which includes put away and movement of merchandise in our 15,000 sq. ft. Fulfillment Center.  The company utilizes incredible technological support including RF handheld devices for all pulling, operations and inventory movement.

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Responsibilities

• Ensures that all work assignments are being completed on time
• Consistently arrives promptly to work the assigned schedule
• Maintains proficiency, accuracy, pace and safety in all tasks and roles in the Manhattan Fulfillment center including the ability to pick (elfa, general merchandise, and floor), cut, locate, consolidate, bundle and expedite
• Understands inventory management and its importance to support customer service and sales. Promotes an overall inventory culture as well as a commitment to accuracy in stockroom and floor locations as well as within individual orders
• Provides phone coverage and support that is professional, courteous and displays good business judgment. Checks voicemail and email consistently, ensuring timely communication to our customers.
• Engages with customers to solve their organizational challenges. Consistently works to improve product knowledge and shares information with customers and the store team.
• Demonstrates enthusiastic and productive behavior, with the fulfillment team to provide exceptional service to our customers and meet or exceed company goals and objectives
• Supports all company initiatives and directives, campaigns and special events in a timely manner
• Responsible for supporting store sales goals in partnership with the store team each day
• Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team. Starting at $17.00 an hour, up to $18.00 an hour.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

What You Bring To Us

• College degree preferred
• Retail experience and stockroom logistics experience a plus
• Is committed to working scheduled hours and supports changing business needs
• Computer skills
• Ability to travel between the Manhattan stores based on the business needs
• Possesses a solid understanding and working knowledge of each store system application (CDC, new POS, Order Management, Order Actions, Order Administration, RF Applications for Order and Picking) and has the ability to apply each one appropriately to execute the job and manage the daily business needs
• Is able to speak confidently and comfortably before groups of varying sizes and can adapt their delivery according to the needs of the audience
• Ability to communicate clearly and effectively in a professional manner at all levels within and outside the organization
• Ability to work in a constant state of alertness and a safe manner
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Effective time management and organizational skills with the ability to successfully manage multiple projects at once
• Detail oriented with solid organizational and prioritization skills while working quickly and accurately under pressure
• Makes effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
• You are at least 18 years of age. 

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices