Orchids Server - On-Call

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to taking and serving food and beverage orders according to hotel specifications, courteously and efficiently. Collect and process guest check payments and performing closing reconciliation.  Assist in preparation of the restaurant for service and maintaining cleanliness at all times while ensuring the Hotel’s standards of service.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

1. Take guests’ food & beverage orders, utilizing suggestive selling techniques; serve food and beverage to guests.
2. Maintain cleanliness, sanitation, and organization of assigned work areas at all times.
3. Inspect restaurant environment to ensure standards are met; rectify any deficiencies; maintain cleanliness at all times.
4. Consistently maintain up to date knowledge of restaurant
5. Table/seat/station numbers, room capacity, hours of operation, proper table set ups, and dress code of the restaurant.
6. All liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes in the restaurant.
7. Particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
8. All menu items, prices, preparations, method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of preparation.
9. Complete opening side duties as assigned.
10. Complete closing side duties as assigned.
11. Guide the activities of the assigned bus persons to ensure optimum service to guests.
12. Perform proper check settlement, tip reporting and closing reconciliation procedures.
13. Clean and reset tables immediately.
14. Accommodate requests for information courteously.
15. Resolve guest concerns ensuring satisfaction; notify management for correction, as appropriate.
16. Maintain confidentiality of guest information and pertinent hotel data.
17. Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To:         Restaurant Manager and Assistant Manager, Manager on Duty

Supervises:        None

EDUCATION/EXPERIENCE

• High school diploma or equivalent vocational training certificate.
• Minimum one (1) year prior experience as a Restaurant Server in a comparable environment required.
• Prior culinary and guest relations training preferred.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

LICENSES/CERTIFICATIONS

• Liquor Commission Card as required by state law
• Certification of previous training in liquor, wine and food service highly desirable

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented and have the ability to multi-task, prioritize, organize and follow-up.
• Ability to maintain positive guest relations at all times.
• Knowledge and ability to access and input information into P.O.S.
• Must have knowledge of and strictly abide by state liquor regulations.

MENTAL DEMANDS

• Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
• Requires concentration, alertness and attention to detail.
• Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
• Must be able to work collaboratively with other team members.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the kitchen, prep area, stock areas, guest dining (front of house), and walk-in coolers and freezers
• Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen.
• Ability to carry/lift up to 50 lbs.
• Ability to stand/walk for up to 8 hours throughout work shift.
• Ability to reach up to 6 feet.
• Maintain stationary position for ½ to 1 hour throughout work shift.

COMMUNICATION DEMANDS

WORK ENVIRONMENT

• Primarily outdoor, exposure to variable temperature conditions including outdoor hot/humid weather conditions.
• Exposure to variable, moderate noise levels.
• Will be in contact with chemicals and materials normally found in restaurant environments.

MATERIAL OR EQUIPMENT DIRECTLY USED

• None

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.