Oracle Program Manager - CX, ERP, HCM & Release Managementransitions

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

About Apex IT: 

Apex IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Our Salesforce and Oracle experts understand the transformative power of Salesforce and Oracle platforms in driving business growth and success. We guide businesses through the entire Salesforce implementation process, from planning and configuration to customization and integration. We provide end-to-end consulting, implementation, and migration services for Oracle Cloud applications. Whether it's Oracle CX, HCM, ERP, SCM, or EPM, our experts help businesses leverage the power of the cloud to enhance agility, scalability, and cost-efficiency. 

In addition to consulting, our digital marketing agency, Apex Theorem, focuses on driving digital transformation. Our Marketing Acceleration Advisors create proprietary, results-driven solutions that increase lead conversion, enhance customer engagement, and drive revenue growth.

With our headquarters in the US and a strong business unit in India, we are excited to announce our expansion into Colombia. This expansion will allow us to leverage Colombia's growing tech talent pool, strengthening our capabilities and positioning us for an even greater impact. 

Job Title: Oracle Program Manager - CX, ERP, HCM & Release Management

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: President

Work Location/Travel: Work is remote or on-site at client location. Percentage of travel to client sites, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies.

Job Summary: The Program Manager is responsible for leading the successful delivery of complex Oracle Cloud transformation programs across Oracle CX, ERP, and HCM platforms. This role oversees multiple projects and releases simultaneously, ensuring alignment of scope, schedule, budget, resources, quality, and business objectives.

The Program Manager serves as the primary liaison between executive stakeholders, clients, delivery teams, and technology leaders, driving strategic planning, program governance, release management, risk mitigation, and organizational change. The ideal candidate possesses deep experience leading Oracle Cloud implementations and enhancements, with expertise managing enterprise-wide initiatives involving Oracle CX, ERP, HCM, integrations, and cross-functional business processes.

Program Leadership & Delivery

• Lead end-to-end delivery of Oracle Cloud implementation, enhancement, upgrade, and transformation programs.
• Manage multiple concurrent projects across Oracle CX, ERP, and HCM solution portfolios.
• Develop and maintain integrated program plans, schedules, budgets, resource forecasts, and delivery roadmaps.
• Monitor project performance and proactively manage scope, issues, risks, and dependencies.
• Ensure successful program delivery while meeting customer expectations, contractual commitments, and business objectives.
• Facilitate executive steering committee meetings and provide program-level reporting.

Release Management & Deployment Governance

• Establish and manage Oracle Cloud release management processes across multiple projects and environments.
• Develop release calendars and coordinate deployments across business and technology teams.
• Oversee release planning, environment readiness, testing activities, cutover planning, and production deployments.
• Ensure all releases comply with governance, change control, quality assurance, and risk management standards.
• Coordinate Oracle quarterly cloud updates and assess impacts on business operations and technology solutions.
• Lead go-live readiness assessments and post-production stabilization activities.

Oracle CX, ERP & HCM Program Management

• Lead Oracle Cloud programs spanning Customer Experience (CX), Enterprise Resource Planning (ERP), and Human Capital Management (HCM).
• Oversee cross-functional business processes including customer service, sales, marketing, finance, procurement, workforce management, payroll, talent management, and human resources.
• Manage dependencies between Oracle applications and third-party integrated solutions.
• Collaborate with solution architects, functional consultants, and technical teams to ensure successful solution delivery.

Stakeholder & Executive Management

• Build trusted relationships with executive sponsors, business leaders, and client stakeholders.
• Provide strategic guidance and recommendations regarding program direction, priorities, and risk mitigation.
• Facilitate decision-making and drive resolution of escalated issues.
• Present program status, financials, risks, and milestones to executive leadership.

Agile & Delivery Excellence

• Apply Agile, Waterfall, or hybrid delivery methodologies as appropriate.
• Drive continuous improvement of delivery processes, governance models, and project management standards.
• Support organizational adoption of Agile best practices.
• Mentor project managers, consultants, and delivery leads.

Quality, Risk & Governance

• Establish program governance frameworks and quality standards.
• Manage issue logs, risk registers, escalation processes, and mitigation plans.
• Ensure project artifacts, compliance requirements, and quality reviews are completed.
• Support audit readiness and documentation requirements.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.
• 8+ years of program and project management experience leading enterprise technology initiatives.
• 5+ years managing Oracle Cloud implementation programs.
• Demonstrated experience leading projects across Oracle CX, ERP, and HCM applications.
• Strong experience with release management, deployment planning, and production cutover activities.
• Experience managing global, cross-functional delivery teams.
• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Exceptional communication, presentation, stakeholder management, and leadership skills.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Scrum Master, SAFe, or Agile certification.
• Oracle Cloud certifications in CX, ERP, and/or HCM.
• Experience with Oracle Integration Cloud (OIC).
• Consulting services and client-facing delivery experience.
• Experience managing enterprise transformation and cloud migration initiatives.

Competency:

• Program Management
• Release Management
• Portfolio Management
• Oracle CX
• Oracle ERP Cloud
• Oracle HCM Cloud
• Agile Delivery
• Executive Stakeholder Management
• Resource Planning
• Financial Management
• Risk & Issue Management
• Organizational Change Management
• Vendor Management
• Cloud Transformation
• Enterprise Applications
• Cross-Functional Leadership

Supervisory Responsibilities:

• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

Work Environment:

The work environment is remote or on-site at a client location. While remote, employees are expected to provide an office space for themselves with a professional background (including virtual backgrounds) and noise level.

Physical Requirements:

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting lifting, driving.

Position Type and expected hours of work:

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Preferred Education and Experience:

• Project Management Professional (PMP) Certification
• Scrum Master Certified

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Apex IT US Benefits

Health Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc

• Health Savings Account (HSA)

• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose

• Dental Insurance Options

• Vision Insurance Options

• Critical Illness Insurance

• Accident insurance

• Hospital Indemnity Insurance

Financial Benefits

• Profit-Sharing Program

• 401(k) Program (available after eligibility period)

• Travel Incentive

• Employer-Paid Life and Accidental Death & Dismemberment Insurance

• Employer-Paid Short-Term Disability

• Employer-Paid Long-Term Disability

• Dependent Care Flexible Spending Account (FSA)

• Bi-Weekly Pay via Direct Deposit

• Employee Discount Marketplace

Voluntary Benefits

• Life Insurance

• Pre-Paid Legal

• Pet Insurance

Work-Life Balance

• Paid Time Off, Paid Sick Leave, Paid Holidays

• Flexible Scheduling

• Remote Work

• Learning and Development Activities

• Employee Assistance Program