OPS FAMILY SUPPORT WORKER - 64916672

Requisition No: 883725 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64916672

 Pay Plan: Temp

Position Number: 64916672 

Salary:  $15 - $16.71 hourly 

Posting Closing Date: 09/28/2026 

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Your Specific Responsibilities:

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

This is entry-level work performing routine tasks under direct supervision with well-defined procedures with few changes required. The job requires a basic knowledge of counseling techniques and social work principles and practices. Incumbents must use skill in applying instructions to accomplish different job functions.

The following Public Health Domains are applicable to this position:

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

Public Health Competency Domain 5: Community Dimensions of Practice skills

Public Health Competency Domain 6: Public Health Sciences skills

Public Health Competency Domain 8: Leadership and Systems Thinking skills

The Family Support Worker provides breastfeeding education and support to Special Supplemental Nutrition Program for Women, Infants and Children (WIC) clients in various locations throughout the county. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Assignment of duty station, hours and days worked may vary as needed. Work is performed under the direct supervision of the Nutritionist in the assigned area in collaboration with the Breastfeeding Coordinator.

Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency. Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns. Conduct breastfeeding classes and facilitate support groups. Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.

Document breastfeeding contacts in the FL-Wise system in accordance with department policy. Documentation is accurate, clear, and legible for all contacts made with WIC clients.

Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality. Coordinate services for clients and makes referrals to appropriate agencies as needed.

Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned. Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.

Attend mandatory and scheduled training. Adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentially, and data security. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities and other reports are submitted to the NCDP Administrative Office. Answer telephones, file and perform travel in relation to above duties and for professional development. A valid unrestricted Florida Driver’s license and reliable transportation are

Required Knowledge, Skills, and Abilities:

• Ability to be aware of others' reactions and understanding why they react the way they do.
• Ability to effectively convey information verbally to others.
• Skill in listening to what other people are saying and asking questions as appropriate.
• Ability to actively look for ways to help people.
• Ability to identify the nature of problems.
• Skill in multiple approaches when learning or teaching new things.
• Knowledge of how to find information and identify essential information.
• Communicate effectively with others in writing as indicated by the needs of the audience.
• Skill in assessing how well one is doing when learning or doing something.
• Ability to adjust actions in relation to others' actions.
• Knowledge of principles and processes for providing customer and personal services including needs
• assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction
• evaluation techniques.
• Knowledge of human behavior and performance, mental processes, psychological research methods,
• and the assessment and treatment of behavioral and affective disorders.
• Knowledge of administrative and clerical procedures and systems.

Qualifications:

Minimum:

• Required to have breastfed at least one baby.
• Must be willing to be on-call nights (up to 9pm) and weekends (8am to 9pm).
• Must have a valid driver's license and reliable transportation that can be used for work purposes.
• Must be willing to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Preferred

• Currently or previously been a WIC client, experienced exclusively breastfeeding, preferably exclusive breastfeeding for 6 months; and ideally, exclusively breastfeeding for 6 months with continued breastfeeding for 12 month.
• Have a high school diploma or GED 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Emerald Tiger Nutrition Services, WIC Office 

3225 University Blvd S

Jacksonville, Florida 32216

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.