Operations Team Member - MMTH Fieldhouse

OPERATIONS TEAM MEMBER - MMTH Clubhouse

MCW SFM, LLC

LOCATION: Wichita, KS

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (EXEMPT)

ABOUT THE COMPANY

MMTH Clubhouse is a next-level "competitive social" destination redefining how people play, dine, and connect-a "no spectators, no sidelines" environment where competition breeds camaraderie. We offer an elevated social sports experience with world‑class food and beverage and a unique lineup of games, including Pure Putt, pickleball, Big Hoops, Flight Deck, Lite Linx, and Battle Bats.

Driven by the belief that elite isn't exclusive, competition cultivates community, and everyone plays, MMTH Clubhouse is a vibrant, inclusive place to work across sport, leisure, events, F&B, and guest service.

MMTH Clubhouse is proudly managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leader in sports, recreation, wellness, and event facility management and development. SFC is nationally recognized by USA Today as a Top Workplace and is known for its entrepreneurial, team‑oriented culture focused on collaboration, accountability, excellence, and service.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties while providing participants with a quality program experience.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Support F&B operations: running food, drinks, cleaning F&B area
• Check rosters and player's identification
• Ensure correct equipment is available for games and proper set up of all play areas
• Assist the operations leadership with venue preparation for events and tournaments
• Assist the operations leadership during major events with check-in, signage, and other tasks
• Assist in league execution
• Provide courteous and friendly service to all guests and staff
• Provide knowledge about prices, leagues, and events
• Know and enforce the facility's policies, procedures, and rules
• Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Have the ability to work with a wide variety of age groups
• Flexible work schedule (e.g., nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Have sports experience or an interest to learn
• Able to work electric scoreboard preferred
• Previous coaching/mentoring experience preferred
• Must have a valid driver's license

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Must be able to walk intermittently
• Will be required to operate a computer