Fulfillment Operations Supervisor

The job profile for this position is Operations Supervisor, which is a Band 3 Management Career Track Role.

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Job Description

As an Operations Supervisor on this Fulfillment team you will be responsible for day-to-day operations of a team of fulfillment representatives, technicians, and pharmacy clerks who work together to ensure our patients receive timely and accurate medication shipments. 

What you’ll do:

• Manage and improve productivity performance standards across team
• Plan and direct work flow and project assignments
• Develop, track and monitor employee’s safety, compliance to quality, service and production standards
• Assist Pharmacy senior leadership team in monitoring prescription turnaround time and costs to ensure compliance with cost to fill goals
• Address staff concerns and day to day operational, system, customer service, quality, and professionalism issues
• Responsible for team’s adherence to employment policies and corporate values
• Work hands on in production as needed
• Recognizes, recommends, and implements operational process improvements
• Assist Pharmacy senior leadership team in analyzing operations and overall efficiencies of the pharmacy
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
• Participate in the hiring process and training
• Represent pharmacy operations in cross-functional meetings and projects

What you’ll need to be successful:

• High school diploma or GED required, BA/BS degree preferred
• 3+ years relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
• 2+ year leadership experience or in depth exposure to coaching and leading a team preferred
• Demonstrated ability to analyze complex inventory data and identify trends, risks, and discrepancies.
• Proficiency in Excel and inventory reporting tools; Power BI or SQL experience is preferred.
• Experience conducting root-cause analysis and developing sustainable corrective actions.
• Ability to monitor inventory KPIs and translate results into operational improvements.
• Strong analytical oversight of cycle counts, adjustments, reconciliations, and inventory accuracy.
• Ability to evaluate short-dated, expired, and high-value product exposure.
• Experience analyzing purchase-order, receiving, transfer, and supplier-related discrepancies.
• Ability to communicate analytical findings and recommendations clearly to cross-functional leaders.
• Knowledge in pharma compliance would be a big +
• Must be eligible to maintain a pharmacy technician license issued through the Tennessee State Board of Pharmacy
• Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members
• Excellent oral and written communication skills
• Willingness to work a flexible schedule for peak times
• Ability to monitor daily operations of a unit and actively assist or provide direction to subordinates
• Willingness to work on the production floor with your team as needed while maintaining supervisor duties

• This role will be onsite in our Memphis office at 1620 Century Center Parkway.  We expect the starting shift to be Monday through Friday 6:00AM-3:00PM with some flexibility needed.  Our Supervisors will also rotate one Saturday shift per month.

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Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.