Operations Recruiter

Overview

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Operations Recruiter is responsible for driving all aspects of the recruiting process for medical support roles across different position types (i.e., PRN, part-time, full-time/direct hire, etc.). This position is responsible for finding and hiring qualified candidates for positions such as medical center and market leadership, medical assistants, front office staff, medical and therapy support roles, nursing, and other clinical roles as needed.

Daily activities involve interaction with a wide variety of individuals within Concentra, as well as active and passive candidates. The position should influence positive behavior in others by serving as a role model in critical areas of human interaction, teamwork, and leadership. This position is expected to work effectively with all employees, i.e. management and supporting departments, to promote effective recruitment strategies that support the achievement of organizational goals and to foster a work environment that demonstrates respect and understanding for diversity.

Responsibilities

• Partner with hiring managers to create and review job requisitions, defining and validating key position requirements (i.e. education, experience, technical competencies, travel and/or relocation requirements).
• Use traditional and non-traditional resources to identify and attract quality candidates.
• Source, recruit, and pre-screen talented and diverse candidates for a variety of skill sets and multiple positions.
• Assess candidates to determine whether their capabilities match job requirements.
• Determine job offer details, prepare, and extend offers to internal and external hires.
• Maintain a pipeline of qualified candidates for future consideration.
• Accurately document and track candidates in the applicant tracking system.
• Develop and provide weekly and monthly recruiting reports to hiring managers, internal customers, or recruiting leadership as needed.
• Monitor/audit job requisitions and candidate files and track applicant flow.
• Establish trust and confidence by maintaining a high level of credibility, integrity, and skilled communications with managers, peers, and candidates.
• Actively participate and contribute to process improvement strategies and projects within the recruiting team as well as the human resources team.
• Generate new ideas and recommendations that improve the quality of service provided.
• Manage high volume of requisitions and competing priorities, while maintaining effective organization, communication, and timely follow up to all stakeholders.
• Partner with hiring managers and leadership with a consultative approach to drive the recruiting process successfully and timely.

Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field from an accredited college or university or equivalent education and/or experience. 
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
•  Customarily has at least three years of recruiting for mid to large size healthcare companies.
• Experience with high volume recruiting is preferred.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative andFlexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, andpropose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Proficient in the use of Microsoft Office products, including MS Word, PowerPoint, Excel, Access.
• Excellent verbal and written communication skills.
• Well organized, detail oriented and has the capacity to multi-task in a fast-paced work environment.
• Proven ability to self-motivate and work independently and as part of a team.
• Strong written and verbal communication skills with the ability to effectively provide valuable and timely customer service to candidates, hiring managers and senior level management.
• Understanding of current federal/state regulations related to employment (i.e. EEOC, OFCCP, etc).
• General Human Resources knowledge and understanding of common recruiting metrics.

Additional Data

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.