Operations Internship

Description

Job Summary: 

The Operations Intern will provide day-to-day operation support across the Hall of Fame Village campus while gaining hands-on experience in sports, events, facility, and stadium operations. This position offers the opportunity to work with multiple departments, while contributing to high-profile football events and operational improvement projects.

The ideal candidate is highly organized, possesses strong interpersonal skills, demonstrates a willingness to jump into any task, and has in interest in sports and event operations.

Essential Job Functions/Responsibilities: 

• Provide superior guest service to visitors, guests, clients, vendors, and staff.
• Provide administrative support to the Operations team, including data entry, maintaining calendars, event documentation, and checklists.
• Assist with the setup, execution, and breakdown of private events, major campus events, and sporting events.
• Assist in coordinating and facilitating the schedule of football events throughout the fall season.
• Support operations for Canton McKinley Football regular season, Canton McKinley Football postseason, Opendorse Bowl Series, OHSAA Championship Events, etc.
• Assist with event logistics, staffing coordination, venue readiness, and event-day execution for football and championship events.
• Operational Improvement Projects including: assisting with reorganizing and overhauling storage areas across multiple facilities on campus (including Tom Benson Stadium, Constellation Center for Excellence, Center for Performance, and more); support asset-tagging initiatives and inventory management efforts for operational equipment and materials; and help maintain accurate inventory records and improve organization and accountability of operational assets.
• Interpret Banquet Event Orders (BEOs) and assist in executing events according to client expectations and operational requirements.
• Review event sheets and assist in ensuring proper setup of tables, chairs, risers, signage, and other event equipment.
• Assist with stadium operations and sporting events throughout the Hall of Fame Village campus.
• Collect, distribute, and organize event sheets and operational documentation for large-scale events.
• Serve in flexible event-support roles including usher, guest services, parking, security support, and other event-day assignments as needed.
• Communicate effectively with team members across multiple departments to ensure smooth event execution and campus-wide operational efficiency.
• Follow organizational policies, procedures, and compliance standards associated with a publicly traded company.
• All other duties as assigned.

PART TIME/HOURLY/NON-EXEMPT

Requirements

Required Knowledge, Skills, & Desired Qualifications:

• Currently pursuing a degree in Sports Management, Event Management, Business Administration, or a related field.
• Strong interest in sports, event management, facility management, venue operations, or the sports and entertainment industry.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Strong organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to take initiative, adapt quickly to changing event needs, and respond effectively in a fast-paced environment.
• Exceptional verbal and written communication skills with the ability to interact professionally with guests, vendors, clients, and staff.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) preferred.
• Willingness to assist in a variety of operational areas, including event setup and breakdown, inventory management, facility support, and event-day operations.
• Must be available to work a flexible schedule, including nights, weekends, and holidays, as business needs require.
• Ability to exercise sound judgment, maintain professionalism, and handle confidential information with discretion.
• Previous experience in event operations, athletics, facilities, guest services, hospitality, or customer service is preferred but not required.

Physical Requirements for Position:

• Ability to lift up to 50 pounds.
• The ability to work in various Ohio weather conditions, inside and outside. 
• Ability to stand and walk for extended periods and assist with event setup, breakdown, and other operational responsibilities as needed.
• The ability to move safely over uneven terrain, steps, or in construction zones.  
• The ability to see and respond to hazardous situations.  
• Must be able to hear, see, and speak.  
• Must be available to work in Canton, Ohio. 

ABOUT HALL OF FAME VILLAGE  

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.   

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.