Operations Intern

Operations InternConsumers Credit Union is looking to hire a passionate Operations Intern. As an Operations Intern, you will participate in both departmental and cross-functional projects focused on improving member experiences at our corporate office in Kalamazoo. Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do:

• Learn to efficiently utilize multiple operational systems including Debit, Credit, ACH, Wires, Online Banking, TellerPlus+ and other core platforms to effectively manage member and employee needs.
• Shadow multiple roles across the Operations Department such as:
• Card Operations
• Deposit Operations
• ITM Operations
• System Operations
• Facilities and Project Management
• Contribute to various potential projects such as:
• ITM Replacement
• Contactless Migration at ATMs
• Dispute Platform Enhancements
• Migration to Cloud Environment for Instant Issue
• Provide effective communication and collaboration across various departments, ensuring alignment and information flow between teams.
• Understand and help maintain Service Level Agreements, ensuring operational standards are consistently met.
• Interact with vendors and gain experience in vendor management processes, including exposure to contracts and invoicing procedures.

What you will bring to the table:

• College junior or equivalent 
• Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. Also, the desire to learn and use new technology
• Communication Excellence - strong verbal and written communication skills
• Detail-Oriented Efficiency – Ability to work at a fast pace while maintaining a strong attention to detail an organization
• Member-Focused Mindset – A passion for superior member experience and a servant leader attitude for tackling challenges. You will be the solution and act purposeful as you play a key role in developing this cross-functional role.
• Growth-Oriented – Open to feedback and committed to applying it to improve performance

What you will gain:

• Hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship.
• Networking opportunities with professionals and other interns
• Job shadowing experience outside of your department
• College credit eligibility
• Hands-on industry training
• Mentorship from experienced team members
• Volunteering Opportunities

What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.