Operations Assistant (Temporary - Full Time)

Overview:

Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture. Intrax has operations in more than 100 countries worldwide and offers diverse educational and cultural programs.

Position Summary 

The Operations Assistant is a seasonal, temporary, non-exempt position that provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program. 

The position will review and update participant applications and documents in Salesforce, research and secure housing for participants, and contact Host Companies to vet them for the Intrax Work Travel program. This position will assist the Director of Field Operations and Regional Account Managers in providing ongoing support for Summer Work Travel participants after their arrival in the United States. This position requires attention to detail, heavy database work, and excellent customer service skills. The work environment is fast-paced and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires superior customer support with heavy phone and computer usage. 

Duties and Responsibilities

• Receive and handle a high volume of incoming calls and emails from participants and employers.
• Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
• Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
• Assist with problem solving urgent and/or escalated issues concerning participant health, safety, and welfare.
• Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations. 
• Assist in updating/renewing required host employer business documents.
• Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
• Ensure compliance with established program guidelines throughout the season.
• Maintain accurate documentation of participant and employer contact.
• Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
• Assist in locating and securing housing leads for participants prior to their arrival in the United States and during their program when housing issues arise. 
• Attend weekly team meetings and special trainings.

 Additional Responsibilities

• Assist in writing, reviewing, and updating employer job descriptions used for recruiting purposes.
• Provide support to Host Companies regarding Participants working for them. 
• Assist with problem solving urgent and/or escalated issues concerning Participant Welfare/Safety.
• Ensure Compliance with established program guidelines.
• Assist the Regional Account Managers and Field Support Coordinators in reporting to the US Department of State on Participant Issues.
• Other duties as assigned by manager and director.

 Required Experience

• Previous experience handling a high volume of incoming calls/emails
• Previous experience in a customer service environment
• Previous experience/ knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.
• Previous experience in cultural exchange program preferred. 
• Previous experience working remotely, from home-based office, preferred but not required. 
• Associates degree or equivalent experience
• Familiarity with other cultures/international experience
• Excellent writing skills as depicted in your cover letter
• Strong time management skills to handle periods of high volume 
• Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus

Knowledge, Skills, and Attributes

• Ability to work in a home-based office while working remotely in a team environment
• Ability to work without direct/onsite supervision
• Strong organizational skills
• Strong Multi-tasking skills
• Previous call center experience preferred but not required 
• Strong technology skills. 
• Flexibility and an ability to adapt to a continuously changing industry
• A proactive, self-motivated personality, eager to identify new and better ways of achieving goals
• Ability to work in a fast-paced environment

Performance Criteria

• Ability to meet strict deadlines 
• Successfully respond to customers’ requests and communications within one business day.

Pay 

$20.00 - $25.00 per hour based on previous experience.

Temporary Assignment Dates: June 8, 2026 – September 30, 2026

This job description is intended to describe the general nature and level of work performed in this role. It is not to be interpreted as a comprehensive list of all responsibilities, duties, or required skills.

Intrax Pay Transparency Statement:
The pay range shown reflects the minimum and maximum target salary for new hires in this position within the United States. Individual compensation within this range will be determined based on several factors, including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can learn more about in the careers section of the Intrax website.

Employment Disclaimer:
This job description does not constitute a contract of employment.

To be considered for this position, please submit your resume and a cover letter outlining your experience and interest in the cultural exchange industry. We consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance Ordinances.

Equal Opportunity Employer Statement:
Intrax is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We celebrate diversity and strive to create an environment where all individuals feel valued and respected.