Operations Assistant

Operations Assistant

Organization: 317 Main Community Music Center
Position Title: Operations Assistant
Department: Operations
Reports To: Director of Operations
Employment Type: Part-Time, Non-Exempt
Schedule: Monday–Thursday, 1:00pm–6:00pm (20 hours/week), with potential for additional weekend hours as needed for events and programs
Compensation: Salary Band 1 | $37,142.86–$50,252.10 per year FTE ($17.86–$24.16/hour)
Benefits: As described in Employee Handbook

About The Position

Serves as the primary welcoming presence at the main entrance of campus, balancing public-facing community engagement with essential administrative support to ensure smooth daily operations and high-quality student and community experiences.

Key Responsibilities

• Stationed at the front desk at the main entrance of campus
• Welcomes community members and students, answers questions about programs, and directs students to their respective studios
• Assists teaching artists with scheduling conflicts, student communication, and changes to their availability in Opus1.io
• Responds to the registration inbox, answers the registration phone extension, and responds to voicemail inquiries in a timely manner
• Assists the Director of Operations with facility-related tasks such as communication about facility rentals, ordering supplies, and studio and equipment needs
• Regularly maintains all aspects of the Opus1.io registration system, including:
  • Developing comprehensive knowledge of the system to manage, troubleshoot, and optimize daily operations
  • Processing registrations, invoices, and payments
  • Assisting students with their accounts and optimizing backend system settings to ensure the client-facing self-booking tool functions correctly
  • Working with the Director of Operations to identify opportunities for process improvements
• Other duties as assigned

Benefits

317 Main offers a generous Paid Time Off & Holiday package that includes:

• 20 vacation days (4 weeks) per year for standard full-time staff. Part-time positions receive prorated vacation.
• 12 paid holidays annually, including New Year's Day, MLK Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples' Day, Thanksgiving and the day after, Christmas Eve, and Christmas Day
• 1 floating holiday to use for religious, cultural, or personal observances
• 5 paid sick days per year

317's other benefits include:

• Health insurance for employees working 20+ hours per week, with employer contributions ranging from 25%–70% depending on scheduled hours
• 403(b) retirement savings plan, available to employees working 10+ hours per week after one year of service
• Generous lesson discounts: 40% off all programs for staff, plus discounts for immediate family members (25% for music education, 50% for summer camp)