Operational Product Manager I

Job Details: Job Location: Corporate Office - Jacksonville, FL, Salary Range: Undisclosed, Job Shift: Day, Job Summary 

Manage one or more product lines as a business unit. Increase the profitability of existing products through excellent customer knowledge, rep/surgeon support, and the creation of business plans, marketing material, and education. Improve products from existing ideas and assist in the development of new ideas based on industry experience and customer knowledge. Help transition and launch new products to the market after regulatory clearance.  Utilize a unique blend of business and technical savvy and a high degree of work ethic to accomplish the big-picture vision set by the company leadership. Spend time in the market to understand the customer’s problems and find innovative solutions for the broader market. Provides indirect Leadership and Mentorship to Product Specialists. 

Essential Functions, Duties, and responsibilities 

Organize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs, and in surgery  

Be an expert on customer needs, what they value, and how they perceive products to market strategically and represent the customer in new product development initiatives  

Create marketing strategies to understand, develop, and enhance the relationship between the customer and the product(s)  

Develop key strategy documents: annual marketing plan, product improvement plans, product launch plans, etc.  

Apply clinical and technical knowledge to educate and articulate value   

In-service, maintain, restock, and sell all products in the KLS Martin LP portfolio  

Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees   

Prioritize activities and tasks based on set sales, expense & development goals   

Author and assist in publishing product education and product marketing media  

Assist in the creation of regulatory filings, IFUs and related documents  

Educate employees in the assembly, use, and maintenance/restock of assigned product(s)  

Deliver and train others to deliver sales presentations in assigned product(s)  

Present on assigned products or initiatives to upper management  

Research a product’s market potential and develop a sales & price strategy   

Stay current on and cross reference competitive product offering and pricing  

Stay current on the standard of care and new technologies in the market   

Ensure the efficiency of products through product design and collaboration with field inventory, warehouse inventory, and shipping key personnel  

Maintain an in-depth knowledge of published clinical and internal testing & evidence for all marketing claims in the assigned product(s)  

Manage Product Modification Requests (PMR) or Product Variation Requests (PVR)   

Know the proper resources to generate and process a Quote, Bill Only, Consignment, and field inventory or customer return RGA  

Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulations  

Understand KLS Martin Non-Disclosure Agreements and when to execute them  

Understand government regulations and company policy on customer expense related activities  

Submit expenses for reimbursement following the company travel policy  

Complete Hospital Credentialing where necessary to perform essential duties  

Perform other related duties as assigned.  

Qualifications: Education and Experience Requirements  

1-2 years of experience as a KLS Product Specialist, Product Manager (external), or similar role in the medical field. 

4-year college degree or equivalent combination of education and experience  

Product management or field sales experience preferred  

Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, iOS iPad & iPhone  

Travel 25% or more 

Knowledge, Skills, and Abilities 

Develop and maintain collaborative relationships with all levels within the organization  

Plan and organize internal cross-department meetings to accomplish goals   

Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve  

Work with minimal supervision and accomplish high level goals with minimal explicit instructions  

 Skill Requirements

Typing/computer keyboard
Utilize computer software (specified above)
Retrieve and compile information
Maintain records/logs
Verify data and information
Organize and prioritize information/tasks
Operate office equipment
Verbal communication
Written communication
Research, analyze and interpret information
Investigate, evaluate, recommend action
Basic mathematical concepts (e.g. add, subtract)

Physical Requirements

Sitting for extended periods
Extended periods viewing computer screen
Walking
Reading
Speaking
Hear/Listen
Maintain regular, punctual attendance
Writing

Hazards

Normal office environment
Toxic or caustic chemicals
Electrical current
Housekeeping and/or cleaning agents

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

KLS Martin is a drug-free employer