Operational Excellence Readiness Coach-Bilingual (Spanish/English)

Company Description

Redzone helps manufacturers make more product for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.

Job Description

Under the leadership of the Implementation Lead, the OpEx Readiness Coach is responsible for providing QAD Redzone customers with coaching and implementation guidance. This position provides customers with the first impression of QAD Redzone training, testing and configuration. This position is critical to customer and QAD Redzone success during the first 8 weeks of implementation. 

This position is Full-time, Exempt, Remote and required to travel Monday-Friday, 42 weeks per year.

Bilingual in English and Spanish is highly preferred.

Responsibilities

• Provides QAD Redzone customers with coaching needed to ensure they are ready for the Connected Teams Coaching.
• Conducts onsite visits at the end of the project management phase before coaching. 
• Ensures signals are wired and visual factory is installed and ready.
• Performs initial software training and supports the customers’ Practice Team to spread QAD Redzone knowledge widely. 
• Facilitates out brief and provides the internal QAD Redzone team with summaries on key outputs, players, and any risks associated.
• Configure and set up QAD Redzone software to match the production process at the manufacturing client site.
• Ensure that manufacturing data is complete and includes all relevant information, but is not limited to product, equipment information, product run rates. 
• Possess full knowledge of the floor shop environments, workflows, and processes in Food & Beverage and CPG industries. 
• Take steps to support and foster client confidence before the “go-live” date. 
• Monitor and provide quality control by ensuring automation signals from the plant (photoeyes or machine cycles) come back to the software and provide accurate, real-time data to QAD Redzone for the benefit of the shop floor team.
• Understand and monitor escalation processes for any critical path items or risk points that could result in a delay or unsatisfactory project result.
• Provide initial QAD Redzone training for management, leads, and shop floor users.
• Other duties as assigned. 

Qualifications

• Fluency in Spanish and English preferred
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement in a manufacturing environment (preferrably food and beverage manufacturing).
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients. 
• Ability to maintain strong relationships with clients as well as internal teams. 
• Strong written and verbal communication skills. 
• Sound judgment and excellent assessment skills
• Ability to prioritize tasks to meet critical path deadlines.
• Advanced knowledge of MS Office (Word, Excel, Outlook, Power Point)
• Proficient communicating technical networking, wireless, and software requirements.
• Programmable Logic Controller (PLC) experience and familiarity is a plus, but not required.

Education/Experience

• BA or BS – Relevant fields of study can include and are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management. 
• One Year of experience working in direct hands-on manufacturing-previous roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager, preferably within the food and beverage industry.

Additional Information

Compensation Package:

• Base pay range:  $90,000-115,000 USD Annual (12 Months) base salary + bonus plan
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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