Operation Support Specialist I

Summary of Duties

Pay Range - $21.56/hr. to $29.76/hr.

Primarily supports the imaging department by transporting patients to and from DI, maintains equipment i.e. cleaning, facilitating correct equipment needed for our departments, and restocking exam rooms.  Maintains support operations with day to day workflow by processing outside requests for patient x-rays, reports and orders. Maintains imaging jackets both digitally and hard copy, incorporates new imaging from recently merged facilities. Calls patients to schedule appointments, answers phones and coordinates film requests and the sending and receiving of EMR records.

KEY RESPONSIBILITIES 

Performed majority of the time:

·       Coordinates patient transport to multiple modalities by maintaining of electronic transport log and call list form tech.

·       Assist patient as needed with transport or intervenes when transport is necessary in addition to helping care teams within our scope.

·       Perform patient transport for all imaging modalities.

·       Maintains all transport equipment, stocks exam rooms as needed.

·       Monitors patients for exams that need extra assistance i.e. bed ridden, dementia, or fall risk.

·       Maintains correct licensure and understanding of proper body mechanics and lifting techniques in regard to patients, and assists x-ray staff with Hoyer lift and other patient transfer devices.

·       Process request and paper filing through system as well as checks faxes, distributes mail to proper areas.

·       Keeps filing areas and drawers neat and organized for all users.

·       Utilizes the EMR, PACS, and Synapse systems to maintain all D.I. jackets.

·       Assist in the processes of maintaining archives and imaging jackets within the hospital as well as its off-site storage and outside affiliates.

·       Process all requests including patient imaging media and orders according to policy/procedure. This includes, but not limited to maintaining purges, proper filing etiquette, processing new jackets, maintain digital films, maintaining sending and receiving logs, updating and retrieving jackets and inserts.

·       Answers phone according to departmental and organizational standards and responds to requests with prompt follow-up.

·       Process CD’s and VPN pushes in a timely manner.

·       Tracks all incoming and outgoing patient information and billing for attorney requests according to state and HIPAA regulation.

·       Uses interpreter services when needed and is conscientious with regard to the population we serve while working with patients.

·       Process orders for DI exams, coordinates and schedules patient exams, blocks exams per lead requests.

·       Schedules patients according to scheduling protocols i.e. prep instructions, check in times, processes for procedures, and correct building for procedure.

·       Communicates with the Diagnostic Imaging Department’s, patients and other departments effectively to improve exam efficiency and patient experience.

·       Provides direction and assistance appointments in Diagnostic Imaging as well as deals with issues and appointment constraints due to emergent situations keeping involved individuals apprised.

·       Work as a team and resolve conflict or seek assistance to resolve conflict quickly to ensure a healthy work place.

·       Follows processes for all the above on the weekend shift as well as assisting with on-call processes for department staff, assisting with contrast, prep.

Performed occasionally but critical to successful performance of the job:

·       Notifies team lead in the event of an absence in order to obtain proper coverage for assigned shift. Time off requests will be granted according to needs of the department but maybe rescinded due to staffing issues and department needs.

·       Notify lead of any problems or mistakes as soon as possible in order to avoid delay in resolving issues in a timely manner.

·       Looks for ways to improve customer service with patients as well as doctors’ offices.

Hiring Competencies

JOB SPECIFICATIONS

Education:

Required

·       N/A

Preferred

·       High school or equivalent experience.

Experience:

Required

·       Computer experience

Preferred

·       Previous hospital experience, i.e. Medical Terminology.

·       Experience with an electronic health record (EHR) system.

·       Experience with high call volume phone lines.

Licenses, Certifications and/or Registrations:

Required

·       BLS required within 90 days.

·       Lifting mechanics training within 30 days.

Preferred

·       N/A

Job Related Skills, Abilities and Behaviors:

Required

·       Demonstrates proficiency with computers.

·       High level of attention to detail.

·       Demonstrates ability to alphabetize and accurately file.

·       Demonstrates organizational skills and ability to effectively multitask with frequent interruptions.

·       Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.

·       Professional personal appearance Ability to work both independently as well as in a team environment.

·       Demonstrates the ability to maintain focus under pressure

·       Ability to deal with several phone lines and patients at once.

·       Demonstrates excellent customer service skills.

Preferred

·       Bilingual skills a plus.

·       Knowledge of HIPAA guidelines.

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.