Onsite Technician (Temporary)
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Five Star Technology Solutions
Straughn, IN, US
Summary
Provide Tier I onsite technical support for students and staff while managing device deployment and collection. Maintain technology inventory and document all troubleshooting activities within the ticketing system.
Job Description
This position will be contracted through 12/31/2026, with the potential for extension.
The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of South Henry School Corporation.
The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:
Responsibilities and Expectations
Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
Perform computer imaging and software installations and maintain/repair technology inventory.
Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events
We believe technology can transform K-12 education to help meet the needs of today’s learners. Our team of licensed educators and tech experts work continuously to meet the unique needs of school organizations across the country as technology continues to play a crucial role in the classroom.
As a Google For Education Certified Partner, our goal is to help expand learning for everyone. Our team understands that no two schools are the same. That's why we've worked to build a community of engineers, teachers, administrators, and Google Certified professionals with a variety of backgrounds to better serve the organizations we partner with. Whether you are a small rural school district with less than 1,000 students or a sprawling public school system with dozens of schools, we can help you find solutions that fit your budget and long-term technology plan.
Innovation is the name of the game. We've paved the way for the next generation of professional development for educators and staff with the Five Star Learning Lab. We're talking flexible, relative, customizable material all in one digital location.
Or what about powerful dashboards that take the guesswork out of data analytics? Visualize the data most important to your school to help make informed decisions and address learning loss, student engagement, better understand school climate & culture, and so much more. The sky is the limit!
And let's not forget the crucial task of cybersecurity and technology infrastructure. School administrators have enough on their plates without having to constantly monitor emerging ransomware and malware attacks, phishing scams, and other threats that can bring learning to a standstill. Our sophisticated solutions offer peace of mind at a price that might surprise you.
Our goal is simple - live up to the company name. If you have a K-12 technology challenge, Five Star Technology Solutions is here to help.
Founded
2005
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Sellersburg, IN
We believe technology can transform K-12 education to help meet the needs of today’s learners. Our team of licensed educators and tech experts work continuously to meet the unique needs of school organizations across the country as technology continues to play a crucial role in the classroom.
As a Google For Education Certified Partner, our goal is to help expand learning for everyone. Our team understands that no two schools are the same. That's why we've worked to build a community of engineers, teachers, administrators, and Google Certified professionals with a variety of backgrounds to better serve the organizations we partner with. Whether you are a small rural school district with less than 1,000 students or a sprawling public school system with dozens of schools, we can help you find solutions that fit your budget and long-term technology plan.
Innovation is the name of the game. We've paved the way for the next generation of professional development for educators and staff with the Five Star Learning Lab. We're talking flexible, relative, customizable material all in one digital location.
Or what about powerful dashboards that take the guesswork out of data analytics? Visualize the data most important to your school to help make informed decisions and address learning loss, student engagement, better understand school climate & culture, and so much more. The sky is the limit!
And let's not forget the crucial task of cybersecurity and technology infrastructure. School administrators have enough on their plates without having to constantly monitor emerging ransomware and malware attacks, phishing scams, and other threats that can bring learning to a standstill. Our sophisticated solutions offer peace of mind at a price that might surprise you.
Our goal is simple - live up to the company name. If you have a K-12 technology challenge, Five Star Technology Solutions is here to help.
Founded
2005
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Sellersburg, IN
